I have stayed at this hotel a few times. Never any issues. I will say the elevator could use some updating. Very small and a little warn out. Rooms are great. Always a view of the city and beds and pillows are extremely comfortable. Air conditioner works great. The shower is amazing-hot and lots of water pressure.
Billie
1 晚结伴旅行
10/10
MIKAYLA
1 晚行程
4/10
Amy
1 晚行程
10/10
What a great historical hotel. Absolutely beautiful. Comfortable rooms. Friendly staff, safe and spacious parking lot.
jenny
4 晚家庭旅行
2/10
Called to change my check in day more than a week prior to arriving. Was told that I was all set. Called two days before arrival to confirm this again, again told I was all set. Receive a check in email that morning after getting off the place
Upon arrival to the hotel they tell me my room is not available ( there with an entire team for hockey tournament) was unable to stay the first night and had to walk to another hotel with my 7 year old and all of our luggage
Did not offer any sort of compensation just an ‘upgraded’ room that they tried to charge me additional for as well
Worst hotel experience.
Misty
3 晚家庭旅行
10/10
Excellent room, service, and restaurant
Bryan
1 晚行程
10/10
David
2 晚行程
10/10
My 3rd time there, love it convenience to cafe's you could just walk right in downtown.
Isabel
2 晚商务旅行
8/10
James
2 晚行程
8/10
Room was great as usual. Problem is other guests making noise at 3am one night and 4am the next. Front desk did quiet them down, but only after we called. Also TV screens went on in the middle of the night.
Stephen
2 晚家庭旅行
10/10
Kera
1 晚行程
6/10
Staff did not clean our room, make beds, remove garbage, or refill coffee. Desk said they were very busy that day.
Curtis
2 晚家庭旅行
2/10
Travis
3 晚行程
8/10
Chris
2 晚行程
10/10
Easy check in with friendly staff. Clean room.
George
1 晚行程
10/10
Michael
1 晚行程
10/10
I stay here every time i am in Utica. Wonderful Hotel!
Sharon
2 晚行程
10/10
Always my go to when I’m in the area!
Elishia
1 晚行程
10/10
Love the cookies
Cathy
1 晚浪漫旅行
10/10
The staff is outstanding, very helpful!
Pamela
1 晚行程
6/10
TRACTOR DC WACO
6 晚商务旅行
8/10
Definitely needs more handicap parking and regular parking
Kevin
1 晚行程
8/10
Everything was amazing with the exception of the hotel resturant breakfast. 45 mins to receive our food while only one waitress worked serving 6 tables. I would have nothing but sympathy for understaffing if I had received the actual meal I ordered. Loaded home fries, which should have been home fries with sausage, cheese, peppers, onions with a side of sour cream… were really French fries with cheddar bacon and a sprinkle of parsley
I would have asked for a correction if I had an additional 45 mins to wait. If the menu item was unavailable they should have said something beforehand.