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The Fifth Avenue Hotel

5.0 star property
Luxury hotel with 2 bars/lounges, near Madison Square Park

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Photo gallery for The Fifth Avenue Hotel

Exterior
Creator video
Lunch and dinner served
Reception
Mansion Suite | Egyptian cotton sheets, premium bedding, down comforters
In the heart of Manhattan, The Fifth Avenue Hotel offers an upscale retreat with a 24-hour gym and two bars to unwind. Savor lunch or dinner at Cafe Carmellini and take advantage of dry cleaning services, pet-sitting services, and luggage storage.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Parking available
  • Gym
  • Bar
  • Pet friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • In-room childcare
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area
  • Laundry service

For families (6)

  • Children stay free
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is CNY6,677
CNY7,686 total
includes taxes & fees
Nov 24 - Nov 25

Why we love this property

Scenic historic luxury
Marvel at local art displays and admire curated decor in this luxury hotel. The rooftop garden offers a peaceful retreat in the historic city center.
Food for every palate
This hotel boasts a restaurant with local and international cuisine, 2 bars, and chef service. Vegan, vegetarian, and private dining options await.
Premium comfort zone
Drift off on memory foam mattresses with Egyptian cotton sheets and down comforters. Indulge in complimentary minibars and champagne service.

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for NoMad Queen

Egyptian cotton sheets, premium bedding, down comforters

NoMad Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for City King

Egyptian cotton sheets, premium bedding, down comforters

City King

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Egyptian cotton sheets, premium bedding, down comforters

Studio Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Minibar (some free items)
  • 49 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Grand King

Egyptian cotton sheets, premium bedding, down comforters

Grand King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for NoMad King or Twin

Egyptian cotton sheets, premium bedding, down comforters

NoMad King or Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Mansion Suite

Egyptian cotton sheets, premium bedding, down comforters

Mansion Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite Terrace

Studio Suite Terrace | Egyptian cotton sheets, premium bedding, down comforters

Studio Suite Terrace

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mansion Suite Double Accessible

Egyptian cotton sheets, premium bedding, down comforters

Mansion Suite Double Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mansion Suite Double

Egyptian cotton sheets, premium bedding, down comforters

Mansion Suite Double

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Mansion Suite Accessible

Egyptian cotton sheets, premium bedding, down comforters

Mansion Suite Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Mansion Terrace Suite

Egyptian cotton sheets, premium bedding, down comforters

Mansion Terrace Suite

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Studio Suite, Accessible

Egyptian cotton sheets, premium bedding, down comforters

Studio Suite, Accessible

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • 33 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Fifth Avenue Suite

55-inch Smart TV with cable channels, iPad, Netflix

Fifth Avenue Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Fifth Avenue Suite Accessible

55-inch Smart TV with cable channels, iPad, Netflix

Fifth Avenue Suite Accessible

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Two Bedroom Fifth Avenue Suite

55-inch Smart TV with cable channels, iPad, Netflix

Two Bedroom Fifth Avenue Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 127 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

View all photos for NoMad King Accessible

Egyptian cotton sheets, premium bedding, down comforters

NoMad King Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (City)

Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Accessible (City)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Connector

Egyptian cotton sheets, premium bedding, down comforters

Connector

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Minibar (some free items)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for NoMad Queen Accessible

Egyptian cotton sheets, premium bedding, down comforters

NoMad Queen Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King

Egyptian cotton sheets, premium bedding, down comforters

Corner King

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Terrace Suite

One Bedroom Terrace Suite | Egyptian cotton sheets, premium bedding, down comforters

One Bedroom Terrace Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Suite (Topiary)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • Sleeps 2
  • 1 King Bed

Suite, Accessible (The Flâneur)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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CNY7,479 total
includes taxes & fees
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About the neighborhood

Map
1 West 28th Street, New York, NY, 10001

What's nearby

  • 5th Avenue - 1 min walk - 0.0 km
  • Madison Square Park - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 11 min walk - 1.0 km
  • Times Square - 15 min walk - 1.3 km

Getting around

  • Teterboro, NJ (TEB) - 19 min drive
  • LaGuardia Airport (LGA) - 28 min drive
  • Newark Liberty Intl. Airport (EWR) - 39 min drive
  • John F. Kennedy Intl. Airport (JFK) - 48 min drive
  • Stewart Intl. Airport (SWF) - 95 min drive
  • New York W 32nd St. Station - 6 min walk
  • New York 23rd St. Station - 8 min walk
  • Penn Station - 12 min walk
  • 28 St. Station (Broadway) - 1 min walk
  • 28 St. Station (Park Av. S) - 5 min walk
  • 23 St. Station (5th Av.) - 5 min walk

Restaurants

  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪John Doe - ‬1 min walk
  • ‪ilili Restaurant - ‬1 min walk
  • ‪Cecconi’s - ‬1 min walk
  • ‪Starbucks - ‬1 min walk

About this property

The Fifth Avenue Hotel

The Fifth Avenue Hotel offers a great location, putting you within just a 10-minute walk of 5th Avenue and Empire State Building. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Cafe Carmellini, which serves lunch and dinner. This luxurious hotel is also within a 15-minute walk of Madison Square Garden and Broadway. The property is just a short walk to public transportation: 28 St. Station (Broadway) is steps away and 28 St. Station (Park Av. S) is 5 minutes.

At a glance

DONE

Hotel size

    • 153 rooms
    • Arranged over 24 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 50 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls, off-leash area, and litter boxes available
    • Pet sitting and pet grooming services offered
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 85.00 per day)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee/tea in a common area
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Art supplies
  • Children's books
  • Baby monitor
  • Changing table
  • Bed rails
  • Cabinet locks
  • Corner guards
  • Outlet covers

What to do

  • Access to nearby health club

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2023
  • Rooftop garden
  • 24-hour fitness center
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Banquet hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 45
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Area rugs in public areas
  • Area rugs in room
  • Smooth flooring in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room

Room amenities

Be entertained

  • iPad
  • 55-inch Smart TV
  • Premium cable channels
  • First-run movies
  • Netflix
  • Hulu
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Stocked minibar (select free items)
  • Wet bar
  • Espresso maker
  • Bathrobes and slippers
  • Children's robes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Meal delivery service
  • Free bottled water
  • Dining table
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Shared accommodations
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Cafe Carmellini - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Portrait Bar - This cocktail bar specializes in local and international cuisine and serves light fare only. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 50 to 100 per person

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150.00 per accommodation (may vary based on length of stay)

Parking

  • Valet parking costs USD 85.00 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International, Union Pay
Cashless transactions are available.

Also known as

The Fifth Avenue Hotel Hotel
The Fifth Avenue Hotel New York
The Fifth Avenue Hotel Hotel New York

Frequently asked questions

Does The Fifth Avenue Hotel offer free cancellation for a full refund?

Yes, The Fifth Avenue Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Fifth Avenue Hotel?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 50 lbs per pet. There's a charge of USD 150.00 per accommodation, per stay. Service animals are exempt from fees. Dog exercise areas, pet-sitting services, and grooming services are available.

Is parking offered on site at The Fifth Avenue Hotel?

Yes. Valet parking costs USD 85.00 per day.

What are the check-in and check-out times at The Fifth Avenue Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at The Fifth Avenue Hotel?

No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.

What is there to do at The Fifth Avenue Hotel and nearby?

The Fifth Avenue Hotel has 2 bars and a 24-hour fitness center, as well as access to a nearby health club.

Are there restaurants at or near The Fifth Avenue Hotel?

Yes, Cafe Carmellini offers local and international cuisine.

What's the area around The Fifth Avenue Hotel like?

The Fifth Avenue Hotel is in Manhattan, a short 1-minute walk from 28 St. Station (Broadway) and 6 minutes' walk from Empire State Building.

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Reviews

The Fifth Avenue Hotel Reviews

9.6

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

9.2

Eco-friendliness

9.8

Property conditions & facilities

Reviews

10/10 Exceptional

Very friendly stuff and will love to go back
Mandy, 2-night trip

10/10 Exceptional

A beautiful boutique hotel with excellent service.
Diane, 1-night trip

10/10 Exceptional

Incredible service. Great decor. Lots of amenities
Richard, 3-night trip

10/10 Exceptional

Family trip to K town major success

Wonderful experience great for families with small kids
Travis, 4-night trip

10/10 Exceptional

Needs a Spa
Al Karim, 1-night trip

10/10 Exceptional

From the moment we arrived, we felt welcomed! The hotel is impeccably clean, the staff are incredibly friendly and helpful, and the rooms are spacious and comfortable. We especially enjoyed the breakfast in the beautiful restaurant and evening drinks in the bar. We do not have a bad thing to say about this hotel. Highly recommend for a relaxing and enjoyable stay!
Gwyneth, 5-night trip

10/10 Exceptional

Property is in excellent shape, staff is wonderful and attentive.
Matthew, 4-night trip

10/10 Exceptional

Boutique hotel atmosphere in the middle of Manhattan
Marco, 3-night trip

10/10 Exceptional

Beautiful stay, well appointed rooms and service

Loved the hotel - service was top notch and the room was comfortable and well appointed. My only negative was the service level in the restaurant didn’t match everywhere else. But I would definitely stay here again.
Natalee, 4-night trip

10/10 Exceptional

Give this place a try.

Amazing hotel and experience. We were looking at everything from the plaza, to the beekman, Essex house etc. We saw this this and it did not disappoint! Very detailed and ornate surroundings, sophisticated decor and over the top friendly service. Highly recommend.
ralph, 3-night trip

10/10 Exceptional

All around amazing!
Kimberly, 3-night trip

10/10 Exceptional

Enjoyed the hotel. It is beautiful inside and out. The staff was lovely and super attentive. The details are what you’d expect from a luxury boutique hotel. The food and atmosphere at the Portrait Bar and the restaurant exceeded expectations.
Hartley, 1-night trip

6/10 Good

Not Worth It At All

Unfortunately, first impressions weren’t great: there was no staff at the front door to even help open doors, let alone help with bags. There was no one at the check-in counter, but a bunch of people and bags crowding the front reception area. They were so slow to attend to people. Not at all a 5-star experience. Super irritating to spend nearly $2000/night for such poor service. The only reason a person pays that kind of money is because you can go anywhere for a room; you’re expecting the service to be over the top awesome. They also advertise services like offering spa services (facials mostly), and after I checked in and inquired about that because I saw it on their Amenities Offered sheet in the room, I got a call back from a rude employee telling me they don’t offer these services anymore (like it was my fault for even inquiring).
Hannah, 1-night trip

10/10 Exceptional

The Fifth Avenue Hotel is stunningly beautiful & the staff give impeccable service. Every single square inch pf the hotel is gorgeous and thoughtfully designed. My favorite NY hotel by far!
Nicole, 2-night trip

10/10 Exceptional

Excellent experience. Staff are professional and service is excellent. Room was beautifully decorated, pillows and beds are super comfortable, free snacks and drinks in the room are a cute bonus. We will be back.
Andreea, 3-night trip

10/10 Exceptional

Pure Bliss

I am frequent traveler to NYC and stayed in most of the top hotels in Manhattan. I can finally say that I discovered and found my favorite, most comfortable, beautiful, chic hotel - The Fifth Avenue Hotel. Can’t recommend enough, the whole experience was incredible. Amazing customer service, support, from every single person working in the hotel. Incredible food for breakfast, both the Portrait Bar and Cafe Carmellini are must go places. I truly can’t wait to go back. Thank you The Fifth Avenue hotel for being the star team and amazing discovery for all my upcoming trips.
nina, 3-night trip

8/10 Very good

Very beautiful and truly an amazing location. Its basically a rather excellent room without much more (minimal amenities). Breakfast in the hotel is laughably expensive given what you get (infinitely better options all around so not a problem). Service is very nice and personal (not too many guests) but no one going out of their way to help or seriously attend to issues (such as our room not being made at 3 PM though we left the room already at 9 AM). Very expensive and ultimately underwhelming, but there are some clear strengths (design; room; location)
Jonathan, 3-night trip

10/10 Exceptional

The Fifth is a very special hotel that for our stay was impossible to fault. The materials and decor are just beautiful, the staff - all of them - were highly professional, warm and engaging and the ambience relaxing and welcoming. It’s expensive of course as are all high-end hotels in Manhattan but it’s oh so worth it for an experience you will not forget. Everyone involved in the Fifth should be proud of what they have achieved.
Colin, 4-night trip

2/10 Poor

It was terrible because on the day I was to check out. The backend staff charged my card almost $1000 as an incremental charge for "incidentals". That wasn't the end of it. I saw the charge and went to the front desk to ask what was up. The front desk staff said they had no idea what the charge was, the conclusion being it was a fraudulent charge. I called my card company reported the charge and canceled that card number. About 10 minutes later someone from the "backend" staff. Came out and told me it was a charge for incidentals that would be removed once I checked out, they put it on my card because "of how long my stay was". I was due to check out that morning... This was a major screw-up. I told the "back-end" guy I had already requested a new card because the front end staff had no idea about the charge. He said well can't you just call them back and tell them it was a mistake? Good grief!?! This very poorly trained staff!! Too bad the hotel itself is nice.
Vicki, 10-night trip

2/10 Poor

!
Latosha, 3-night trip

10/10 Exceptional

My home in NYC! The hotel is beautiful and the staff incredibly kind, thoughtful and welcoming.
Darnley, 2-night trip

10/10 Exceptional

You won’t get anything better than this for a top notch boutique hotel!
Marcelo, 3-night trip

10/10 Exceptional

Wow

Amazing hotel and service. Everything was just perfect!!!
Andreas, 2-night trip

10/10 Exceptional

Absolutely perfect experience!
randall, 3-night trip

10/10 Exceptional

The hotel is sooooo beautiful! I love the decor. The staff are super nice and very helpful. I truly felt pampered
Nicole, 1-night trip