Bed is too soft but it's okay, location is very good
Hiu Tung
3 晚行程
8/10
The bed is super soft and not comfortable
Hiu Tung
1 晚行程
8/10
Jung-Yu
11 晚商务旅行
8/10
Sara
1 晚结伴旅行
10/10
Athena
1 晚商务旅行
8/10
We had a room assigned when we arrived earlier than the check in time, unfortunately the room has no air conditioning (which I assumed the hotel knew as there was a table fan). It was the hottest day so far of 33 degrees and on the top floor of the building. After 15 minutes in the room we knew this is going to be a terrible night without the air conditioning working so we went downstairs to check with reception. They said they will send maintenance so we decided to head out and come back later for when maintenance has checked and resolve the issue.
Around an hour later we got back and the maintenance team has not attended the room so we called reception again. One of the reception staff came up to our room and apologise and said that the air cond does not work and they can offer another fan if required. He also mentioned to go down in half an hour if we decided it’s too hot so he can see what he can do. At this point, he also mentioned that they are fully booked and no other room he could swap for us.
We took our suitcases down as it was way too hot to even stay in the room and decided we might go to a different hotel.
Shortly after we mentioned and spoke to the reception, They managed to find another room (even after telling us the hotel was full).
We had a new room, but the air cond also failed to work in the middle of the night so we had to sleep with the windows open.
真实旅客
1 晚商务旅行
6/10
Sarah
2 晚行程
10/10
Jensa
3 晚结伴旅行
8/10
Isaac R
5 晚家庭旅行
10/10
Excellent service… were made to feel welcome right from the check-in… awesome breakfast… and a very good location
Ajith
4 晚家庭旅行
10/10
真实旅客
1 晚行程
6/10
It’s just OK. Should be better as a 4-star hotel.
Guanghua
2 晚家庭旅行
10/10
Very good
Khurram
1 晚结伴旅行
6/10
The overall experience is just OK. I would expect better service/environment as it is declared as a 4-star hotel.
Guanghua
7 晚家庭旅行
8/10
Hotel is in a good location.
Jose
1 晚家庭旅行
10/10
Matthew
2 晚行程
10/10
christine
1 晚家庭旅行
10/10
Tommy
3 晚家庭旅行
10/10
The staff at reception were the absolute best. So friendly and welcoming and very helpful. The room was a very good size, nicely decorated and clean. The local area is really quiet and very close to Hyde Park. We were given a welcome gift upon check in; two chocolate truffles, which was a nice gesture. We would definitely stay again.
Anne
2 晚家庭旅行
10/10
Marcos
2 晚家庭旅行
8/10
amal
4 晚家庭旅行
8/10
Haluk
3 晚家庭旅行
10/10
Estadia perfeita em Londres
Bárbara
4 晚行程
10/10
Gustaf
3 晚家庭旅行
10/10
It was great. I loved the reception and the eco friendly deal option of replacing a day of cleaning with a free breakfast.