We chose this hotel specifically because of the advertised pool hours, which played a major role in our decision. Unfortunately, the reality did not match what was advertised. The pool hours were not accurately listed, and we were abruptly asked to leave before the time stated online.
What made the experience worse was the way the pool staff treated us. One of the service staff was incredibly rude—she made us clean up our area, even though everything was already organized, and took our beverages without asking. To make matters worse, she was wearing a dirty glove and then asked if we still wanted more drinks, which felt both unprofessional and unsanitary.
While the hotel itself was visually nice and well-maintained, the service and misleading information about the pool left a very disappointing impression. I hope the hotel can take this feedback seriously and ensure better training and accurate communication moving forward.