I was staying for two nights. Checked in very very late and got into my room. The electrical plugs next to the bed had been removed from the walls and there were cockroaches on the floor and the bed. I went back to the front desk and asked to change rooms, which they obliged. But the new room also has cockroaches, just not as many. The room was comfortable other than the roaches but no coffee maker.
Randall
Randall,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Eduardo
Eduardo,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Randall
Randall,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
alvaro
alvaro,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Eduardo
Eduardo,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 15 日
Dante
Dante,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 11 日
Randall
Randall,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Eduardo
Eduardo,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Ryanne
Ryanne,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 1 日
. Subject: Complaint About Hotel Stay and Request for Refund
I am writing to express my dissatisfaction with my recent stay at your hotel. The room was in very poor condition and not suitable for staying in. Specifically:
• The shower handles were broken, and I had to be moved to another room just to take a shower.
• The sink faucet splashed water everywhere.
• There was no iron available.
• The refrigerator was dirty.
• Overall, the room was not in acceptable condition.
The only positive aspect of my stay was the staff, who were excellent and very helpful.
Francisco Javier
Francisco Javier,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 20 日
Pramod
Pramod,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 18 日
Cayetano
Cayetano,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 7 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Rodolfo
Rodolfo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Good stay
Room was nice had squeaky bed but was comfy
Omar
Omar,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Alejandra
Alejandra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Andres Federico
Andres Federico,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Giovanni
Giovanni,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 11 日
I'm 50 and this is my worst hotel experience ever
My stay started out somewhat friendly and things went downhill The first room they offered me smelled like dog urine so they switch me to a second room I get in there it's seems not too bad at the first then in the middle of the night is when it all happened German roaches everywhere crawling on me coming out of the walls cracks it was awful I just didn't want to bother no one when I noticed it I thought oh I have three more hours till it's 6:00 then I tried to check out they said no problem they're going to refund me my next day cuz if there is no way I was going to shower in this place and even have a letter from them email stating that they would give me my money back well obviously can't they can't afford it they couldn't afford pest control or they don't care worst hotel experience ever Don't do it stay away from this place