6/10 好
2025 年 8 月 1 日
Needs more finesse in management
Hotel Stay Summary: Roca y Cantera (7/25–7/27)
Pros:
Charming boutique atmosphere
Comfortable bed and linens
Spacious bath, good water pressure
Cozy fireplace
Friendly staff (especially Valeria)
Cons / Areas for Improvement:
Lack of signage: No clear direction for check-in upon arrival
Unprofessional check-in: Done in-room, from a linen-filled space; no help with luggage
Sparse amenities: Only 2 towels, 1 small soap, 2 shampoo packets; no tissue or extra toilet paper
Unreliable internet: Frequently crashed; only available until 9 PM
Privacy issue: Staff entered room without knocking to light fireplace
Towel shortage: Borrowed from neighboring room instead of bringing new ones
Disorganized coffee service:
Must be requested; 45-minute wait
Damp sugar packets, limited supply
Not replenished timely on Sunday (no cups, sugar, or enough coffee)
Only 15 cups brewed on a weekend felt insufficient
Housekeeping issues: Trash not emptied daily
Hot tub use: Requires 2-hour prep time
Inconsistent professionalism: Staff dressed in pajamas and slippers
General Impression:
The hotel is aesthetically pleasant and has potential
Service lacks attention to detail and professionalism
With only 8 rooms, service should be more personalized and polished
Still recommendable for its charm—but needs significant hospitality improvements
Claudia
Claudia，2 晚家庭旅行
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