2/10
Think Twice Before Booking This Hotel
We booked this hotel weeks in advance, knowing it was basic, but expected it to be fine for a one-night stay. Unfortunately, it was a disaster. We arrived at 11pm to find no reception and no keys. The listing promised a virtual check-in with lockbox details, but nothing was sent. The phone numbers provided didn’t connect or went to voicemail, and Hotels.com couldn’t reach them either.
Eventually, a man appeared from a room with no apology, repeatedly asking if we had "just booked." When I explained we booked weeks ago, he claimed we hadn’t paid. I had to show proof of payment before he acknowledged our booking. Still no apology – just said, “my son changed the system.” When I said I’d complain, he told us to get out. I was understandably upset, but his lack of empathy made things worse.
The room itself was clean but dated, with bags of empty bottles and dirty plates left in a cupboard. To top it off, loud music was playing from a group outside the hotel at 11pm. Our room faced the street, and I had to ask them to turn it down – thankfully, they were kind and did.
All in all, an extremely stressful experience. Avoid if you want even the most basic level of hospitality.
Janina
1 晚行程