Dear Marriott Customer Service,
I am writing to formally lodge a serious complaint regarding an appalling experience my family and I endured during a recent stay at one of your properties – an experience that not only left us deeply disappointed but also saw us scammed out of over £300.
From the moment we arrived, the standard of the room was utterly unacceptable and shockingly below what one would expect from a globally respected brand like Marriott. Upon entering, we were immediately greeted with a revolting sight: the bed linens were visibly stained. This was not only deeply unhygienic but also completely inexcusable, especially from a hotel chain that claims to prioritize cleanliness and guest satisfaction.
To make matters worse, the hair dryer in the room did not function at all. When we brought this to the attention of staff, no meaningful action was taken to rectify it. This is a basic amenity and its absence caused significant inconvenience.
The bathroom facilities were equally substandard. The water pressure in the shower was abysmal—barely a trickle—and the water was, at best, lukewarm. After a long day of travel, the last thing any guest expects is to struggle to get a decent shower. This level of discomfort is unacceptable.
What has made this experience even more infuriating is the fact that we were charged over £300 for what can only be described as a disgraceful stay. There was no transparency, no accountability, and zero willingness from staff to resolve