Room is too small for a king size bed which I didn't request. The shower is very weak. After complaining this, I was told to change my room in the next 1-2days. Unfortunately, this was never honoured after 8 noticed.
真实旅客
8 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2018 年 5 月 26 日
酒店服務員態度較差,但房間比預期大。
TSZ WA
TSZ WA,3 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 5 月 16 日
Great location, lots of shops around, close to underground
K
K,4 晚行程
Expedia真实住客点评
6/10 好
2018 年 4 月 1 日
Poor room and service
Got stuck in the bathroom as the lock was broken. Called the receptionist but no one picked up. The cleaning lady was nice and got me out. The receptionist also took forever to get us check in. Poor service and not very smart.
真实旅客
1 晚行程
Expedia真实住客点评
6/10 好
2017 年 1 月 28 日
Average hotel but value for money
The hotel is average. But with this price it's value for money. The nearby subway station is Kilburn Park which is in zone 2 but it's still easy to get to the central area of London.
Abby
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
Tamsin
Tamsin,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 28 日
Poor
On arrival there was only 1 lady at the small reception in a small area so you could clearly hear details concerning other people staying at the hotel or wanting to check in.
The keys were not working for the rooms, so after waiting about 30 minutes to check in, a master key had to be used to let us into our room. There was no light in the room and very small bathroom and toilet.
It seemed the materials for the room was the cheapest possible. We had the impression that they made the quality of the room as cheap as possible to make as much money as possible.
Yes there was an apology when we finally checked and were taken to our rooms.
I had to remind the staff that we do not have electricity in the room and this needs to be sorted.
Upon leaving the next morning, the same lady on arrival the day before asked us about our stay. We said we were not happy especially starting with the check in process. Her best response was but we fixed it, rather than apologise and then explain that it was fixed. No explanation as to why the problems occurred.
Too expensive for service and stay.
Victoria
Victoria,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 25 日
Thelma
Thelma,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
Ellinor
Ellinor,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
Peter
Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Shahram
Shahram,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 29 日
Mohamed
Mohamed,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 27 日
Philip
Philip,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 19 日
Honestly, it was a nice hotel, easy check in and out, good breakfast deal but we had our room on floor -1 so no windows which made us feel very claustrophobic and want to get out. Maybe if they had warned us beforehand it wouldn’t be such a shock. Apart from that very clean , comfy bed and nice staff.
Alicja
Alicja,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 12 日
Allan
Allan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 12 日
I rarely complain but I had bed bugs in my bed. I woke up very itchy and saw the bedsheets had those black dots that indicate bed bugs.
The room temperature was difficult to control and I couldn’t close the window that was open and the AC didn’t therefore help.
The bathroom sliding door was very stiff and therefore couldn’t be closed properly.
The staff were lovely but the cleanliness of the room was awful because of the bed bugs! I was so uncomfortable during the night because of the itching!
I had such high hopes for this hotel and I’m really disappointed.
Annabel
Annabel,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Ellinor
Ellinor,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Bhavesh
Bhavesh,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 8 日
Do not stay at this hotel, rooms smell extremely damp and there are bed bugs. Even after I left the hotel to check in to another hotel after finding blood stained sheets & was promised a refund I have still not received this