Room is too small for a king size bed which I didn't request. The shower is very weak. After complaining this, I was told to change my room in the next 1-2days. Unfortunately, this was never honoured after 8 noticed.
真实旅客
8 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2018 年 5 月 26 日
酒店服務員態度較差,但房間比預期大。
TSZ WA
TSZ WA,3 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2018 年 5 月 16 日
Great location, lots of shops around, close to underground
K
K,4 晚行程
Expedia真实住客点评
6/10 好
2018 年 4 月 1 日
Poor room and service
Got stuck in the bathroom as the lock was broken. Called the receptionist but no one picked up. The cleaning lady was nice and got me out. The receptionist also took forever to get us check in. Poor service and not very smart.
真实旅客
1 晚行程
Expedia真实住客点评
6/10 好
2017 年 1 月 28 日
Average hotel but value for money
The hotel is average. But with this price it's value for money. The nearby subway station is Kilburn Park which is in zone 2 but it's still easy to get to the central area of London.
Abby
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 12 日
I rarely complain but I had bed bugs in my bed. I woke up very itchy and saw the bedsheets had those black dots that indicate bed bugs.
The room temperature was difficult to control and I couldn’t close the window that was open and the AC didn’t therefore help.
The bathroom sliding door was very stiff and therefore couldn’t be closed properly.
The staff were lovely but the cleanliness of the room was awful because of the bed bugs! I was so uncomfortable during the night because of the itching!
I had such high hopes for this hotel and I’m really disappointed.
Annabel
Annabel,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 8 日
Do not stay at this hotel, rooms smell extremely damp and there are bed bugs. Even after I left the hotel to check in to another hotel after finding blood stained sheets & was promised a refund I have still not received this
Jade
Jade,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 1 日
varshith
varshith,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 8 日
James
James,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Anne
Anne,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 25 日
真实旅客
2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 7 日
Wasn't able to shower for 2 days!
There was a problem with cold water supply in my room, I was unable to shower or wash as the water was scalding. There was no cold water to shower or wash basin I reported it at reception on 2/4 at reception, I was told they would get someone to sort it while I was at work, when I got back in evening, nothing had been done. None of the staff I spoke to knew anything about it as it appears my complaint wasn’t passed on.
Mike
Mike,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 28 日
business trip
The bedrooms, bath and bathrooms are not very clean, and the waste bins are not emptied
PHILIP
PHILIP,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 1 日
There was an ongoing smell of drains in the room and clear signs of mould inside the wardrobe
Anthea
Anthea,5 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 27 日
Isaiah
Isaiah,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 8 日
There was some dips in the floor, and the shower wasn't fully clean other than that all good.
Jake
Jake,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Was a great stay
Christopher
Christopher,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 2 月 4 日
Cleaner never hoovered in 5 days or wiped down shelves in bathroom or room.Shower tray.was blocked.They sent maintenance up to unblock it he never cleaned up after him.We had to clean up ourselves and put bleach down afterwards because of the smell.