The worst hotel I have stayed at. I left to book another hotel within 3 hours of checking in. My stay was meant to be restful, slow & relaxing but due to how fully booked they were & the knock on effect that has on the amnetities they offer, plus being in a freezing room with poor heating & given a broken heater. I quickly realised this wouldn't be what I hoped for.
What confirmed that I am better off losing my money than remaining her, was when I raised my issues with the manager and was told & I quote: "I have a negative attitude" for raising the issues that I was experiencing AND issues I had also seen others had raised about this hotel - to her.
It was incredibly offensive as I had been to other members of staff 3x before speaking to her, trying to find resolutions to my issues.
Luckily it was only 2hrs into check in so I hadn't packed or been able to use the already well busy spa area at 5pm. Wouldn't advise. You can find the same amenities at other places & the hotel I booked to move to was MILES better in customer service & at a better pricepoint.
Ike
Ike,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 21 日
Fantastic stay
Deb
Deb,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 18 日
David
David,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 14 日
Natasha
Natasha,1 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 1 月 10 日
Adam
Adam,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 10 日
Thea
Thea,1 晚行程
Hotels.com真实住客点评
6/10 好
2026 年 1 月 6 日
H
NICOLA
NICOLA,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2026 年 1 月 5 日
Not a luxurious stay at all. One of the reviews compared the hotel to a Travelodge and maybe that is a good comparison. The hotel needs a complete refurb & reorganisation to be a well run hotel.
Would not stay again or recommend.
Christiane
Christiane,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 4 日
Amazing stay as per usual. Love it here. Comfortable beds, great spa. Thank you team!
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 29 日
Welcoming reception, room was clean. Facilities were brilliant. Everywhere very clean.
Lorrainr
Lorrainr,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 26 日
Friendly and helpful staff, great location. However, car park is a rip off, additional service charge added.
Martin
Martin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 18 日
Clean, spacious, great facilities. Friendly welcoming staff
M Catherine
M Catherine,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Receptionist excellent and friendly professional service.
Anthony
Anthony,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 14 日
Clean room
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
Simon
Simon,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 27 日
Nicola
Nicola,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
My most favourite hotel in the UK. Beautiful rooms, amazing spa facilities and the food is delicious! We regularly stay here!
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 17 日
Leah-Mae
Leah-Mae,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Lovely room in great hotel.Spa was really good.
Gary
Gary,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 10 日
Most of the staff seemed like they wasn’t happy to be there but all in all a really good stay and amazing spa facilities!