The staff are really lovely and so nice, I would give them a 5/5 on service. However, they were not overly good at their jobs, many tables left dirty at dinner, our pre-ordered room service breakfast didn't arrive before we needed to check out, no one answered the phone at the front desk etc. But everyone was super nice which is why service got a 3.
The hotel is super cute, looks nice, very well done! We came for the spa and that was amazing, also sitting out on the terrace on a gorgeous evening was lovely, such a nice experience.
Overall we had a great time and will be back!