We had black mold on our ceiling above the bed where the Air Conditioner blew out from the vents.
The balcony jacuzzi was leaking / not properly functional majority of the stay which caused my partner to slip , fall and resulting into serious elbow injury.
The staff was amazing, food was amazing besides the room issues.
We were never transferred to a new room without the black mold, but other than that the experience was great!
真实旅客
4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
David
David,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Savio
Savio,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Okay stay but never again
Bottle of choice was not given till day before departure. The hotel is out dated and hardly any elevators where convienant. My closet and room doors wouldnt shut properly. I coupd hear people loud thru the walls. Amenities and tablez for shows too expensive. VIP coupons were not given at check in, but delivered a day before departure. Bell hop was scheduled for 430am pick up and they didnt arrive till 440 but my ride to airport was already there. Spa was ok but dirty water and my lady was too rough luke she was new to massage or didnt know what she doing. Used elbows frequently too painful. Salon charge too much for simple things. Lash strips are 25 dollars smh.
Natalie
Natalie,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 5 日
Luis
Luis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Zuleima Marelyn
Zuleima Marelyn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 16 日
Amazing Resort
Really enjoyed my stay! All the amenities well very nice and the staff went above and beyond! Lots of different food options too
Jennifer
Jennifer,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 11 日
La comida es muy mala
El servicio es excelente, las instalaciones también.
La comida es muy mala, a excepción del restaurante asiático
Luis Mauricio
Luis Mauricio,7 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
Diana
Diana,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 3 日
Staff was attentive and hard working. Beach had lots of seaweed. International buffet food wasn't great but the other restaurants had good food.
Vivek
Vivek,5 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 2 日
Sofia
Sofia,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
Beautiful grounds, beautiful rooms, clean, amazingly friendly staff
Beach is nice but lots of sea grass
Crystal
Crystal,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 1 日
Food was ok. It was not as good as I thought it would be. Staff was very good. Especially Chris and Efrain in the preferred bar. The big guy at night was great too, I just forget his name. Property was nice. They worked hard everyday to remove piles of seaweed. There were 2-3 weddings everyday we were there. They are very good at setting up and breaking down the weddings. Partially because of the weddings it was often loud quite late, which could be an issue with those travelling with kids. There were lots of families there and they seemed to really enjoy the facilities. Great family pool area by grill with hotdogs and frys etc.
troy scott
troy scott,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 30 日
Staff is wonderful. Definitely not a 5 star resort. Rooms are very clean but super outdated and rust on the hot tub. Plunge pool was dirty and not usable so that was. Waste. Food could definitely be better for being a five star. But we enjoyed the trip because the staff was great.
MARINA
MARINA,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Adan
Adan,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 29 日
This property was beautiful. Close to the airport. Clean rooms. Tons of activities for all ages and fun shows at night. Great restaurant selections. My only issues were that there weren't any grab and go type snacks anywhere, and they only take reservations for the hibachi restaurant once you check in. All others are first come first serve. Also, I recommend booking direct, as it was hard to get assistance and/or questions answered ahead of time since we booked through a 3rd party. Overall, it was an excellent trip. We’d go back again.
Nicole
Nicole,4 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 4 月 27 日
Maria
Maria,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
This is one of our new favorite resorts! The drive from the airport only took 20 minutes and the resort is beautiful. All the staff were over the top friendly and helpful. The restaurants were decent and no wait times and the drinks were made well. The resort has 3 pools for kids, activities, or lounging with the swim-up bar, all next to each other with plenty of poolside chairs and cabanas. Highly recommend for families.
Kristina
Kristina,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 23 日
IAN G
IAN G,8 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Everything was great
Mohammed
Mohammed,4 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 23 日
Property was great, food was good, couldnt catch a buzz drinks really watered down. Plunge pool isnt worth the money it was so freezing we couldnt even go in it.
caleb
caleb,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 23 日
Beach was full of seaweed. Pool water was cold, my room was only cleaned twice. Very very slow restaurant service.
JOANNE
JOANNE,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Our 1st time here for our son’s birthday they set up banners and birthday cakes and made it very special and memorable for us! We loved it!