This resort is nice, However we had to switch to 5 different rooms, and each room had SPIDERS in the bed and bathroom. I spoke with a manager to receive some of my money back and they gave me the complete run around. I was moved to a suite which also had spiders. Upon checking out i ask to speak with manager again to see what was the update on my refund for some of my stay. i was told no manager was on duty which is ironic. Also when you arrive you are greeted by timeshare people. We could not book excursions directly through the hotel, the timeshare person would be called and harass us to sit in a 90min conference. Our trip could have been so much better if management took our concerns more serious . I was bitten and totally creeped out, but no accountability was taking by this resort.
Niagal
3 晚行程
10/10
Totally fantastique. Great surprise. We will come back for sure.
真实旅客
5 晚家庭旅行
10/10
We had an amazing stay at Ava Resort Cancun with our family of four, traveling alongside other families—and it couldn’t have been more perfect for all ages! This brand-new resort is massive, modern, and beautifully designed with everything you could want for a stress-free vacation.
The amenities were top-notch, from the pools and water activities to the relaxing lounges and family-friendly spaces. Our kids were fully entertained every day thanks to the fantastic kids’ and teen clubs, plus the daily obstacle course at the pool became a highlight of the trip!
Food and drink were excellent across the board, with plenty of variety and great quality. Black Iron was a standout—easily our favorite dining experience of the trip. Pro tip: book it early!
What truly made the trip special was the staff—warm, helpful, and always going the extra mile to make sure we felt welcome. Can’t wait to return!
Avni
5 晚家庭旅行
10/10
Está muy nuevo todo. Increíble el hotel. Solo por lo mismo de tan nuevo tienen algunas oportunidades de coordinación. Tienes que caminar mucho para todos lados. Sí lo recomiendo y seguro irán mejorando sus procesos con el tiempo. Muy cerca del aeropuerto.
Carlos
1 晚行程
10/10
Marc
4 晚行程
2/10
La limpieza de la habitación muy mala , los vasos los enjuagan y no los lavan , tuvimos un problema con la mucama que nos volteó los ojos y para colmo el lava manos se cayó . Para cerra con broche de oro nos cobraron un transporte que no pedimos al aereopuerto y si no lo pagábamos no llegábamos a nuestro vuelo . FATAL EXPERIENCIA , NO REGRESAMOS NI LO RECOMENDAMOS EN ABSOLUTO
GIMENA
4 晚家庭旅行
10/10
Kari
5 晚行程
10/10
Jasmine
5 晚行程
6/10
The property itself was very nice clean and the staff were friendly and accommodating, however, the food was horrible! All but 2( the steak house and Japanese) restaurants the food was not good at all the other restaurants. I was extremely disappointed with the food so much so I will not return! It was a bit noisy being so close to the airport and the beach area was small with murky water. I wasn’t impressed.
Nicole
4 晚家庭旅行
10/10
Arlin
4 晚行程
2/10
El peor hotel en el que me hospedado, el trato de la gente es terrible el hotel funciona a medias , cuartos sucios, dicen ser todo incluido y cobran todo adicional, no tienen en funcionamiento varias cosas y cobran igual , muy mal capacitados todos los empleados , nadie sabe nada etc jamás volvería ni mucho menos lo recomendaría exigiría la devolución de mi dinero
MARCOS MANUEL
2 晚行程
10/10
Love how close it is to the water
joyce wangui
2 晚行程
6/10
Travis
7 晚行程
10/10
Zize
7 晚行程
8/10
Tomasz
7 晚行程
10/10
Hermoso hotel, no tengo quejas, todo muy limpio, el servicio excelente. La comida es deliciosa y variada. De seguro volveré
Xochitl
5 晚浪漫旅行
8/10
Overall it was a great experience in a newer, more modern upscale all inclusive. Security at the gates were tight and appreciated. The concierge service was phenomenal. Room service was extremely slow and lacked food quality, better to just walk downstairs and get food yourself. Lack of entertainment in the evening.
Jenny
6 晚家庭旅行
10/10
Excellent resort. Brand new and clean. Not too busy.
Poria
7 晚家庭旅行
10/10
真实旅客
2 晚行程
10/10
Excelente
Francisco
4 晚家庭旅行
8/10
JANG
5 晚行程
10/10
Jennifer
5 晚行程
8/10
HOANG NGHI
2 晚行程
8/10
We come to Mexico every year. And stay at different hotels all the time. So the only update would be preffered is if buffe would be open at 6am not 7am. Because we had flight in the morning and we didn’t get chance to eat breakfast. Also need more evening entertainments