I booked the Torrs Wrren Hotel on 14th Januaryfor B&B for Sunday 19th. Free cancellation before 10.00 on 16th. Pay at Torres Warren.
On 15th I received the following wia Hotels.com:
Dear Guest;
For your arrival for Friday 19/01 please make your way to our sister hotel The Harbour House in Portpatrick , where we have a room allocated for you.
We have tried to upgrade your room type & we hope that you enjoy the Harbour House Hotel. We have allocated to you a 2 bedroom Apartment . Breakfast is included, delivered to your room & is Continental.
On the same day 15th as far I remember I replied to this pointing out that I was booked for SUNDAY 19th not Friday and asking for confirmation. I also rang both the Torres Warren and The Harbour House Hotel but got nobody on the phone. I left a message at Torres Warren again asking for confirmation that it was for Sunday..
No reply
On 15th at 13.53 my account was debited by the hotel one day before I could have cancelled for free. I was unaware of this for a day or two.
On 18th I had a telephone call to confirm that I was booked into the Harbour House Hotel as above. The caller did not seem to be aware of my communications sand apologized for the mistake on the date. Anyway I accepted the apology and the booking having looked up the reviews on Hotels.com
On 19th we made our way to Portpatrick to the Harbour House Hotel.
The situation was in a negative way not as expected -entrance shabby, breakfast very poor, bar closed at 20
Mathew
Mathew,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 4 日
Eithne
Eithne,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 29 日
Gamal
Gamal,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 21 日
Nice sized room
Everything you need to know about a place you can tell from the reception you receive when you arrive. I was greeted by my key in an envelope and a number to call if there was an emergency. The hotel is described as welcoming - not true as the only person I met was at breakfast. The lights were off in the reception rooms when I explored after check in, so I didn’t feel comfortable sitting in there. Breakfast was adequate - toast, cereal, yogurt, etc. Room was big (I was in the Pink Room). The calking in the shower needs replacing as it’s mouldy.
Deborah
Deborah,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 4 日
Kenneth
Kenneth,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 4 日
Very clean super food excellent all round *****
David
David,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 17 日
Jane
Jane,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 25 日
The room was large, bed comfortable and
Shower good
Down side room was not the cleanest. Both bath and sink looked like they hadn't been clean, lots of marks on blinds, floor and mold on window frame of bedroom.
Nick
Nick,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 10 月 16 日
Mr & Mrs A. (Glasgow)
Gentleman that showed us to our room was welcoming, didn’t see him after that. The lady that served us breakfast had an unfortunate manner. Asked first morning if I could have scrambled egg instead of fried she said it comes fried sir! The second morning she asked us what we wanted we said full cooked she said No then explained ran out of gas. This should have been explained first. Third morning the same no gas. So very limited choice. From the beginning decided not to have dinner at the hotel, felt very uncomfortable in the restaurant. On checking out no-one at reception so we could say about very loose hot water tap in room. A bag of medication had been left in a drawer in the room from previous people, so room hadn’t been checked properly for cleanliness. A disappointing stay wouldn’t go back or recommend. Found an amazing place not far away in Sandhead fantastic food and service so would recommend this instead.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 15 日
Fantastic
Fantastic hotel, great staff really warm and friendly. Had a perfect night sleep on both occasions
William
William,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 15 日
Marc
Marc,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 15 日
Rachel
Rachel,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2024 年 10 月 10 日
Oliver
Oliver,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 18 日
Eduardo
Eduardo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 13 日
Muy agradable hotel, se descansa formidable en sus habitaciones que invitan a la reflexion, muy recomendable
Angel
Angel,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 10 日
my stay for comfortable and homely.
staff and management were attentive
i would certainly rebook
Donna
Donna,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 7 日
Larry
Larry,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 9 月 5 日
A bit of a quirky place. There are no staff on the premises after 6pm on Sundays, Mondays and Tuesdays which means there is no restaurant or bar available in the evening these days. When we arrived at around 5.55 pm the one staff member was getting ready to leave and wasn't interested in helping us find our rooms or helping us to get settled in. Having said that, the breakfast staff were helpful and attentive and the breakfast itself was fine. The building is old and is in need of complete renovation and as far as we are aware, the family room in the attic (which has 2 bedrooms and a joint bathroom) has no alternative fire escape route than down the main stairs. Would I stay there again? Probably not.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 26 日
Très bel endroit pour un hôtel de charme ancien mais bien rénové. Accueil chaleureux, mais service inégal. Les serviettes sont changées tous les jours mais le lit n’est pas toujours fait. Le papier toilette doit être systématiquement réclamé ! L’horaire de fermeture de la cuisine varie selon les jours ? A part cela, propre et plein de charme.
Frederic
Frederic,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 20 日
Valerie
Valerie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 19 日
It is an amazing charming hotel in a lovely peaceful area. I would recommend it to everyone. Thank you