The view of balcony in room is a bit too close to the next building and room service including replenishment of toilet papers are based on request which is a bit inconvenient
Tsz Ki Geneva
4 晚浪漫旅行
8/10
Wen-Hou
3 晚行程
8/10
??
6 晚行程
10/10
good
Huqiang
2 晚结伴旅行
8/10
YEE WAH EVA
4 晚结伴旅行
2/10
No one does cleaning
GUANG BIAO
3 晚商务旅行
4/10
fengxue
2 晚行程
4/10
We should have sleep in King size and sofa bed on the first day. But the staff has arranged as in a queen bed and a camp bed, which annoyed us.
??
2 晚结伴旅行
2/10
Why are the receptionist so arrogant?
Zaiwei
1 晚行程
10/10
JING
5 晚行程
6/10
Chia Wen
1 晚商务旅行
10/10
Chen
1 晚行程
10/10
Nice hotel! View and location is excellent!
Chao-Ming
4 晚家庭旅行
6/10
Lots of fixtures in disrepair (lights, sink, nighstand). Staff was inattentive and not as professional as you might expect.
Erin
2 晚行程
2/10
My room was not ready when I got to the hotel nearly 2 hours after the check in time. The front desk staff was friendly and courteous and offered to discount my stay by $150 and also get me late check out. During this waiting period (as I was exhausted from a long flight), I went up to their over-priced restaurant for a very mediocre meal all while dealing with confused staff that did not know much about their hours or menu offerings.
Long story short, nothing he said was honored at the end. My room key was promptly disabled at the regular check out time with no extension. I also had to request to have my folio adjusted and receive this discount and I still haven't heard back.
Aside from these points, I'd say the property should be a 3-star at most, not 4-star. When I was waiting to check in, there were multiple other unhappy guests making their complaints. I wish I had stayed else where.
真实旅客
3 晚商务旅行
8/10
Torunn
4 晚行程
8/10
The style, ambience and location of this hotel was superb. Staffs encountered were friendly and knowledgeable with a special mention for Marsha-Ann, who was exceptional in her knowledge and advice throughout our stay.
Chris
4 晚行程
10/10
The staff was amazing. I checked in with my dog and they went above and beyond to make our stay memorable.
Jimmese
2 晚家庭旅行
6/10
Uwe
2 晚行程
10/10
THEODORE
1 晚行程
10/10
Stephen
5 晚行程
4/10
The best part about the hotel was the coffee machine in the lobby that had espressos and lattes The staff was great But our room not so much.
The air conditioner was not working properly and our room was hot at night. The phone in our room did not work. You could see the small strips of wood near where The carpet met the tiled floor and the staples were sticking up a little bit through the carpet me and my husband both stepped on them.
Julie
3 晚行程
10/10
Tres bon hotel tres bien situé. Nous avons cependant une arrivée mouvementée : nous etions 3 et une chambre avec un seul lit.... Au vu de l'heure tardive une solution n a pas pu etre trouvée le soir même. Le lendemain nous avions pu avoir une chambre appropriée mais sans la vue. Heureusement la nuit suivante nous avo s