We had to leave the day after we arrived. Nobody was there. No reception. No employees. The noise was extremely loud -music- screaming all night till 4AM then traffic noise of the street. We had to go somewhere else and a guy named Raul phoned us saying you have to pay the night. The point is that we still have not been able to reach Hotels.com and paid an enormous amount for that hotel for 6 nights. The zona romantica in Puerto Vallarta is the Gay zone and we do not mind but parties go on 24 hours a day. Raul who supposedly takes care of that hotel was never to be seen.Never reimbursed 4 nights we asked for .