Don’t touch with a barge pole!! Check in was a) a rip off asking for copies of passports and credit cards and costing extra money and b) the most ridiculously difficult rigmarole that I’ve ever had to go through! When we arrived at the property it stank of Marijuana, there were undesirable people hanging around and another family and a couple also walking out of the property in disgust. People were struggling to get into their rooms. The room itself was a complete joke! The bed was broken, the wall paper was falling off, it was dirty, there wasn’t room to swing a cat. How you could call this a family room, I have no idea! We felt unsafe immediately. It was no place for children and they were both really scared. We were forced to book in elsewhere at short notice on valentines weekend and pay extra for it. We were furious!! We have since tried to get our money back, as this wasn’t safe let alone ‘as advertised’. The ‘hotel’ (I use that term very loosely - maybe drug den!) eventually refused to refund our stay, after hotels.com struggled to get hold of them for 5 days! I hope that hotels.com have learnt from this and deleted them from their website now! In short - DON’T GO ANYWHRE NEAR THIS PLACE!