The property was a bit hidden, without google maps would have been an issue.
The entrance is in the back, no signs to confirm where you must go.
We arrived late, and the process to call and then to get your keys to the room can difficult, it's a hassle.
We were fortunate as one of the receptionist was still there and she was very helpful.
But then to park to the entrance to get your belongings up to the room and then to have to come down again to park in the garage...not ideal to say the least.
The room was fine, everything was as expected.
The same lady in the morning had given is great service, super nice and helpful!
That did improve the experience as a whole.
I had a better experience with the same group near salzburg, but still a dependable group.