My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
PUI LAN,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2014 年 9 月 6 日
真实旅客
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 21 日
Jerome
Jerome,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Kelly
Kelly,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Jamell
Jamell,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Bryan
Bryan,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Colleen
Colleen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Valentines day get away. Had a great weekend.
Keith
Keith,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Kaileigh
Kaileigh,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Jemik
Jemik,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Duquesa
Duquesa,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Nice hotel, would stay again
Our room was very clean and spacious. The lobby looked great and breakfast each morning was delicious. We loved that there was a yogurt bar with different toppings. We didn't make it, but we were told there was an afternoon cocktail hour with snacks as well. On our first night, we were awakened by the fire alarm and smoke outside our door, there was a fire around the corner on our floor, but the fire department response was quick and we were back in in about an hour. (I'm assuming this was not the hotel's fault so I'm not going to take away stars for this - though it created a lot of anxiety)
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
Jamell
Jamell,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 19 日
It was very quiet and I was able to rest.
Stephanie
Stephanie,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 18 日
Jarine
Jarine,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 15 日
This was a last minute stay, once again your service was very good
Ned
Ned,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 5 日
Bad
Bad
Peter
Peter,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 1 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 31 日
Excellent front staff.
Breakfast was good.
Room needed a paint job, and walls need to be spackled.
Brian
Brian,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 26 日
Conyea
Conyea,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 26 日
One of the panels was falling off
Maya
Maya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 23 日
I will definitely stay here again
Kahasia
Kahasia,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Kimberly
Kimberly,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 6 日
Noisy room, many broken appliances
Room had a lot of problems. The remote wouldn't work and there was no way to even manually turn on the TV. The coffee maker did not work. We told the front desk this the first morning, but nothing was done. We went back to the front desk and Sean got us a new coffee maker and a new remote control. The first night I was awakened at 2 AM by children jumping on the floor above us. I told the night clerk, but nothing was done. This happened the second night, too, told the night clerk and nothing was done. I also discovered the room phone did not work