My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
PUI LAN,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 5 日
The room was comfortable with good heat control. Very poor shower, inadequate cold water pressure to balance the hot water. Shoultdn't be that way in a Westin affiliated hotel. Good kitchen area with good refrigerator, microwave and dishwasher.
Stephen
Stephen,10 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 30 日
Friendly staff and reasonable prices
Sandy
Sandy,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 29 日
Staff was very friendly especially Sean!
Denise
Denise,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 16 日
Leon
Leon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Fast courteous check in.
George
George,1 晚商务旅行
Expedia真实住客点评
4/10 尚可
2025 年 12 月 3 日
There was no internet for 5 days. They did not come clean the room even thought I reminded them sometimes 1-2 times a day
Jeffrey
Jeffrey,7 晚家庭旅行
Expedia真实住 客点评
4/10 尚可
2025 年 11 月 29 日
They skipped cleaning my room for days, the internet on the tv only worked the first night of the entire time we were there. I asked many times for them to check my Internet and they said the entire building had no internet. I also asked them to change the bed and provide more towels and toilet paper. I ended up having to bring toilet paper from my office for our room. I went over to the front desk almost every night to find out why our room wasn’t cleaned and all they did was make excuses. One day i even reminded them twice and still nothing. Very disappointed
ALYCIA
ALYCIA,1 晚家庭旅行
Expedia真实住客点评
8/10 很 好
2025 年 11 月 17 日
James
James,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Francesco
Francesco,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 10 日
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
George
George,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Yes it was spotless
Angela
Angela,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 2 日
Stay here every year for a car event. Staff is pleasant and rooms are clean.
Deborah
Deborah,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 2 日
Nice with exception of the door connecting rooms. It was terrible having to here the neighbors and out same time moderate our conversation to a whisper.
David
David,2 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 11 月 2 日
Scott
Scott,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 29 日
Really nice place that lives up to "hidden gem". The staff is outstanding. Breakfast is great (w/gluten free options). There's a well equipped fitness center you can't miss. The afternoon complimentary beverage and snack are a win, too.
Christopher C.
Christopher C.,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 28 日
David
David,3 晚行程
Travelocity真实住客点评
8/10 很好
2025 年 10 月 28 日
Staff was definitely amazing. The room was OK. My only issue was the water was not hot and when it did get hot, it took a long time to get hot.
David
David,3 晚浪漫旅行
Travelocity真实住客点评
10/10 绝佳
2025 年 10 月 22 日
Clean room
Denise
Denise,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 22 日
David
David,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 10 月 21 日
Holly
Holly,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 13 日
clean room friendly staff walls are very thin as far as noise but overall good stay