My family and I supposed to be recently guests at the Element Ewing Princeton between 7th July and 10th July during our trip in US.
The hotel is under the Marriott Bonvoy Group which we believed should have good service and management. We felt confident that in choosing a hotel which is organized by good brand hotel group and its good reviews online
Sadly, our flight from Orlando to New York was cancelled.I immediately noticed about my arrival time and date to Hotel.com in order to confirm my reservation of my rest staying and got confirmed by them. We drove for long time and arrived the hotel at late night. Everyone was very tired. Upon Check-In, we were told that there are no more rooms available. I had already full paid for 4 days and end up I cannot able to check in. This is completely ridiculous and non-sense. I was extremely dismay at irresponsible and unhelpful staff from the hotel. They didn’t assist to arrange me any other accommodation and rejected to do refund. The staff is impatiently and we were told that this was the problem between I and Hotel.com and there was nothing we could do. I could not believe this kind of bad attitude could be found under such good reputation hotel group. We also tried to contact Hotel.com at that time, they told us to wait only, end up no one to reply me. I felt highly embarrassed and helpless to find another hotel at mid-night with 2 young kids.It was a very awful experience and I will never recommend this hotel to anyone.
PUI LAN
PUI LAN,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Friendly night staff
Night staff gentlemen was very nice and accommodating. This is typically rare when you show up past midnight. This starts the stay off good specially when tired. Thank you.
monique
monique,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Stacey
Stacey,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
Louise
Louise,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 21 日
Jerome
Jerome,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Kelly
Kelly,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 12 日
Shalom
Shalom,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Jamell
Jamell,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Damien
Damien,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 31 日
The room is nice. The rugs in the halls and elevator are worn, kinda detracts from the overall appearence
Rosamond
Rosamond,1 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 30 日
What a great property and staff. My wife and I spend some time in that part of New Jersey and have stayed at other hotels. This place is so much better than the others. Will stay here again. Staff was great, rooms were perfect.
David
David,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 29 日
LaTerra
LaTerra,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Polite staff clean and beautiful rooms
Ivan
Ivan,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 24 日
Dana
Dana,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Bryan
Bryan,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 21 日
Pros: Nice atmosphere, happy hour was a bonus, breakfast was decent.
Cons: Laminate floors in room made it echo-y.