蓬塔卡纳皇家海滩秘密酒店 - 仅供成人入住

The restrooms next to the pool bar only have one toilet in each.. There was always a line. They should add more toilets. This is the only complaint about this resort.

Food and service were great! There were not enough chairs around the pool. You had to reserve a chair at 730-8am if you wanted one. The crowd was between 55-70. Maybe it was the time of year but if you are looking for a younger vibe this is not the place. Not a lot of entertainment by the pool until 3p-5pm. No DJ by the pool. Beach was clean and plenty of chairs out there. One perk is that you can use the Now resort next door. I definitely take advantage of that as there are more food options and another pool area.

Property had been renovated since I was there 14 months prior...great new look

I travel with a wheelchair and I found all areas to be accessible, but sometimes we had to take a bit longer route around the pool because of the stair bridges over the winding pool area. However the staff were amazing and helped me with all my needs. Upgrading to the Preferred Club is definitely worth it IMO as it gives you access to the private pool, a lounge with snacks and a bar, and a separate al a carte restaurant for breakfast and lunch along with concierge service that is amazing. The main pool was quite rowdy with two different groups of twenty somethings that took over the swim up bar there. Being able to swim at the private pool with its swim up bar and view of the ocean was great, still fun but not rowdy. We rented a beach cabana for a day and it cost $101 USD and it was nice but I'm not sure it was worth the money. The beach is lovely as well and it was not difficult to get in to the water. One suggestion to management would be to provide at least one walk way down the beach to help people with mobility issues get closer to either a palapa or the ocean. Secrets Huatulco has this and it is fantastic. We booked a Preferred Club swim out room and got upgraded to a room with a private pool! The room was clean and the bed comfortable. The housekeeping service came by noon each day and the minibar was always replenished with water, beer and soft drinks. Overall I'd say this is one of the best resorts we have travelled to and I'd recommend it highly.

Overall enjoyed our experience. We would day the buffet quality was about average comparable to similar resorts we’ve stayed at but this could be a matter of our tastes. Everything else we were very happy with during our 7 nights there.

The size was nice but need better wine options for house wine

Not sure what happened to all the blue mats for the pool. We stayed in building 5 swim out and it was terribly noise in the halls all times during day and night. Terrible!!

Extremely GREAT Service from check in, buffet, bars and restaurants. Great night shows. The only issue with the SPA - Not a world class SPA. If you’re bigger than a size Large, don’t waste your time.

The beach, the staff, all excelent... the food and amenities where excelents too

Friendly staff. Excellent service. Great food. Very attentive to guests needs. During my stay, I fell in the hotel premises, and required medical evaluation, and hotel covered all expenses, even when though I had a travel insurance.