小石城西凯富全套房酒店 (Comfort Suites Little Rock West)

Wet bath towels left on bathroom floor from previous guests, extremely limited breakfast, beds are uncomfortable, no hot coffee for breakfast, overpriced for what you get, recommend staying across the street instead

We specifically chose this hotel because of their pool. I called before reserving and was told it was open. When we arrived, the splash pad was closed and we had only 1 hour to swim per family. The water was freezing even though they claim it was heated. The front desk staff weren’t friendly and seemed to just focused on their phones. The location of this hotel is great but next time we will stay at one of the other 3 hotels in that same area.

Despite the COVID signage and advertised mask requirements, the staff did not wear a mask the entire time we were there. There were also guests walking around without a mask on and the staff didn't care. When asked the staff said it was a personal choice and due to medical conditions they weren't wearing masking. However, these same staff members were seen sitting right outside the front door smoking. Too sick to wear a mask but not sick enough to stop smoking? No thanks. Won't be back.

We loved the spacious room with the fold out couch. Everything was so nice and clean and the “Covid breakfast bar” was 10x better than any others we have had. The only real complaint I have was that we booked here because of the pool and splash pad, but the splash pad was closed and the indoor pool was so cold that even my determined young children didn’t last 10 minutes before they were begging to leave.

Keycards failed 9/10 times. Would not operate side doors. Many ants found in room. Doors dragged along floor and were difficult to open/close. Staff were uninterested and acted like they would rather not be there. Will not return.

When we checked into the first room the top comforter was dirty. The front desk moved us to another room. We got into the new room the bath tub was stopped up; my husband cleared the drain by pulling out hair. The towels we received had hair on them. Just overall disappointing

The stay was nice and very comfortable. Our kids first time staying at a hotel and I think they enjoyed the room more then the actual vacation! Only thing I would recommend is, for the hotel to vacuum the room between stays.there was hair on the floor in the room and restroom that was not ours, even after having them clean our room on the next day of our stay, room was cleaned and restocked but could tell it still hadn’t been vacuumed. But besides that, everything else was Great! Would definitely stay again and maybe next time bring my own vacuum! Lol

It wasn’t very clean. Nice property. Pool was closed.

Great room very clean staff super nice

This is the third time I've stayed at this location, and I've never had any issues, however this time was a bit disappointing. There was no toilet paper in the bathroom; there were 4 of us, but there were only enough towels for two; the linens on the pull out were dirty; the pipe under the bathroom sink leaked all over the floor; there was something sticky on the carpet; we found blonde strands of hair throughout the room, and the weirdest thing was there were wads of tape on the wall, and on the sitting bench. All of this did not happen at once, and we had unpacked some stuff, so we just stayed in the room instead of asking to be moved. I'm just going to attribute it to the maid having a really bad day, and I pray our next visit will be better, otherwise I'll have to find other accommodations for my trips to Little Rock.