Booked six nights, stayed one, checked out the next morning. On arrival the room had towels, a mattress with exposed springs, broken lighting, non-functioning heat, a persistent bathroom odor, and visible insects in the bathroom — materially different from the listing. I reported this within 15 minutes of arrival and requested another room; none was available.
The property verbally agreed to refund part of the stay but has not processed it. As of this review, I have received no refund. The booking platform has not been able to assist in resolution. I would not stay here again.