I asked for a 6:00am wake up call that did not happen. At my check-out, I was not asked "How was my stay?" I was impressed with check-in.
Edward
Edward,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 19 日
Great place to stay.
It's wonderful when you can walk into a clean room that smells good after a day of travelling. They were pleasant at the front desk and check in was easy. The only negative is the soft lighting. It's enough to see to make your way around. But if you need something a little brighter you need to bring it yourself.
Also, recommend the restaurant there. They were busy but sat us right away. Food was good and served in a timely manner. Waitress checked on us often.
Susan
Susan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 18 日
Great stay if you’re traveling with a pet.
Catherine
Catherine,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Great stay for a family
Family of 5 - 2 adults and 3 children, 8, 6 & 2. We made it work, but definitely couldve used a pullout couch or a roll a way bed. We loved how this place was so open, clean and the renovations are top notch. Great price and lovely pool and 2 chicks breakfast was so delicious!
Shawntay
Shawntay,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 16 日
you can't even get on property until after 4pm!
they have everything locked up with a fence around the whole property!
this place is an apartment complex that they turn into a hotel!
i got to the property at 12 noon and i couldn't find out how to get in so i called the number that they gave me and they told me that nobody is allowed on property until 4pm! i waited outside the property for over 2 hours sitting on the sidewalk looking like a homeless man while trying to get in and arguing with them that no where does it say that we can't get on property until after 4pm!
someone was kind enough to open the gate for me so i could sit down in a chair while waiting
i had to poop so bad and i was super thirsty because i had nothing to drink since i came directly from the airport but they didn't care at all! they told me to take a taxi to a store with my suitcases and go poop there and buy water!
horrible customer service!
they had workers there on property and they refused to even acknowledge me!
once they found out that i was on property sitting outside on the chair waiting to check in they called me and told me to leave and don't come back until after 4pm or they would call the police for trespassing!
I demanded and got a fulll refund and got a hotel at best western down the street and best western had great customer service and was able to let me use a bathroom in the lobby even though i wasn't checked in yet. the workers on the phone can't even speak English!
Nathan
Nathan,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 16 日
Everything was as expected a good night.
Michael
Michael,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
Simon
Simon,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Jose
Jose,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Francis
Francis,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 10 日
Clean, affordable, comfortable hotel near McCarren Airport in Reno.
Niki
Niki,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Maureen
Maureen,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Diego
Diego,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Gerald
Gerald,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Derek
Derek,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Coming back with Family and friends!!
Great staff. We have stayed here before and absolutely love it. Great location and we have already told family we are coming back!!