Room was dirty, service was poor, everything seemed a chore to the staff.
The rooms are old and the facilities in the hotel are scarce
Gary
3 晚商务旅行
8/10
Overall is good; however, it would have been better, if they had provided us with child bed as requested online and through the front desk several time.
I don’t want to say careless team, but they might be busy or so.
The room service was so poor as we are family of four members and they provide us with only one towel, toothbrush, etc..
The room itself was so dusty when we entered first time then later they cleaned well.
Mohamed
2 晚家庭旅行
4/10
I expect Mercure, hotels. The standard are higher than this condition for the hotel are are below my expectation.
Rashed
1 晚行程
8/10
Good
Mazen
1 晚行程
6/10
يحتاج تجديد الاثاث والاضاءة جداا جدااا ضعيفه وبعضها لايعمل
Idlayel
1 晚家庭旅行
2/10
I had bad experience with them service very bad condition of room as 2 or 3 star not 5 star towels not clean and not enough room service terrible staff of room service staff not under stand or they are not care for my order seferal tomes not one time housekeeping also bad no enough towels and not welling to work I had to ask many times for them to come to clean abd tidy my room I will never repeat staying in this hotel or any One in their chain
Jassim
3 晚家庭旅行
4/10
khaled
1 晚行程
2/10
Leonious
1 晚结伴旅行
8/10
Mishal
1 晚行程
8/10
Hassan
1 晚行程
4/10
Shaker
2 晚行程
10/10
真实旅客
1 晚行程
2/10
They need to improve a lot, it's not a 4 or 5 stars hotel for sure.
Fahad
1 晚商务旅行
8/10
Room was good except that carpet needed replacing or cleaning. The bed was very comfortable with choice of pillows.
Paul
5 晚商务旅行
2/10
I do not usually give negative feedback but my stay at this hotel was absolutely horrible. I wouldnt cosider this a 5 star hotel at all. The furniture was old and the condition was really bad. The hotel floors were full of dust. The room was smelly and dusty. The toilet was full of fungus and black spots.
Albaraa
1 晚商务旅行
2/10
That was the worst in terms of services. Wifi was terrible unable to open my emails or even normal things like Facebook. When asking reception they just told we know we cannot do anything, we are suffering as you.
Ahmed
3 晚商务旅行
2/10
My go to hotel when working in Khobar but not anymore. The check in staff were polite but so slow. I always request a non smoking quiet room... So was annoyed to get to room opposite the lifts and next to screaming family... And stunk of smoke. The room was changed but I should not have been given it in first place. This was probably my 12th stay...
Dinner.. Expensive and buffet style. Very cold food. When I complained the waiter turned up the burners and I was told it was me who felt cold so I felt the food was cold... What!
Check out was as always very very slow and considering I was the only person there, there was no excuse. Very disappointed and won't be returning.
Allison
1 晚行程
10/10
It is a nice sea view hotel in a very quiet area. Therefore, it is a good place to rest and the hotel is close to my regional office.
Mohammed
4 晚商务旅行
2/10
الفندق كسكن سيئ جدااا
لاكن كموقع ممتاز
Awad
1 晚商务旅行
10/10
真实旅客
2 晚行程
6/10
Hotel is looking in need of a refurbishment, carpets & furniture getting worn.
My room didn't get cleaned after my first night - it took over an hour for the hotel to decide I did have a reservation and finally cleaned the room. Not great after a long day and an early start the next morning.