Excellent welcome from cheerful, friendly, helpful staff. We weren't expecting the varied and interesting menu, so were pleased to have the choices we could, and what we chose was excellent. The bed was a bit on the small side, but we knew that when we booked. Breakfast was also very good, with plenty of options. Despite being close to the motorway noise was not a problem.
The information on the hotels.com website is wrong - there is a receptionist but not 24 hrs and there is free car parking.
A good place to take a break - or for a lunch stop instead of a crowded service area.