Horrible service. They gave me a room whose wardrobe was leaking water from the room upstairs. A replacement room was provided after constant follow up with the front desk. The delay caused me to miss a critical business meeting causing me a financial loss. Will never stay here again
Tushar
1 晚商务旅行
10/10
YU
4 晚商务旅行
10/10
Harpreet
3 晚行程
10/10
Rachel
4 晚商务旅行
10/10
Duncan
4 晚行程
10/10
Felt very warm and homely atmosphere.
All staff members are very courteous, warm and helpful.
Special thanks to Karan, Piyush, Adarsh, Ashok, Manguram ( tea) who served us in the restaurant.
We have left a ladies shawl( brown) in the lobby area kept in a paper carry bag. Please connect with us id you cam find it.
Jagdeep
2 晚浪漫旅行
10/10
Exceptional service
Ahin
2 晚家庭旅行
10/10
I enjoyed my 3-night stay here.
Front Desk Neha, she was so helpful from checking in to checking out, very caring and professional, always with a smile. Executive lounge Anshu Kumar remembered my favorite foods, always brought them to me.
Their caring and smiles made my stay very comfortable and relaxing. Would stay at the same hotel whenever I visit Delhi.
Guanghui
3 晚商务旅行
10/10
divyank
1 晚行程
10/10
Francis
4 晚商务旅行
8/10
Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.
Angus
4 晚商务旅行
10/10
Excellent service! Nice and clean hotel. Breakfast was really luxuary, exemple omelette and pancakes, plus included coffee, bread, juice from buffet. The hotel had a very friendly and helpful staffs, Mr. Kulbir & Mr. Ram. Thanks guys!
SHOL
3 晚商务旅行
10/10
KYUNG SIK
4 晚商务旅行
10/10
ROHIT
2 晚家庭旅行
6/10
Manpreet
1 晚家庭旅行
10/10
Atsushi
1 晚家庭旅行
10/10
Na
Suresh Venkata
1 晚行程
8/10
Good, just a late check in.
Pankaj
1 晚家庭旅行
10/10
I am impressed with their dining staff especially Pankaj who took care of us today (03/31/2024) during breakfast.
Dhananjay
1 晚行程
2/10
The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced:
1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop.
At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever.
2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience.
3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care.
HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.
Mayank
2 晚行程
8/10
The lobby is nice and elegant. Rooms however lack cleanliness. Our bedsheets were dirty and so was the bathroom, however when we informed staff they promptly changed the sheets. The bathrooms and bathtubs need to be cleaned properly if they wish to maintain their standards.
Breakfast was amazing with plenty of options