Everything’s good except paid WiFi in room, not free.
真实旅客
1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2019 年 6 月 6 日
Shu Chia
Shu Chia,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 5 月 9 日
Terry
Terry,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Judith
Judith,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 26 日
I wouldn’t recommend, not 5*, overpriced
We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.
Christopher
Christopher,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Alexandre
Alexandre,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 22 日
Too expensive
Glorious looking hotel inside and out
VERY average, characterless small double room for nearly £400 - just extortionate.
Peter
Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Tracey
Tracey,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Fabulous stay
We loved our stay, LOVED it!
The drink on arrival and check out
The complementary fizz for our 13yr anniversary and personalised cupcakes.
The room was comfortable
The hotel is beautiful, just perfect
The pool was lovely, only the spa treatment wasn’t as good as I would have expected