Upon arriving, I found the door to my room was clearly visibly damaged. There is no staff on sight so I contacted the number provided at check in. I asked to move to a new room and was told that there were no other rooms available. I stated that I did not feel comfortable staying in this room. Shortly after I discovered the door did not lock and attempted to send a video showing the door did not lock and my video and messages were then undeliverable. I was not going to stay in an unsecured room and without an option to contact someone for a resolution, I booked a room somewhere else. I attempted to reach out for a refund through the booking site and the property told me I would not be refunded because although damaged, the door locked. I told them I have video proof but was unable to share as it appeared the had blocked me. They denied blocking me however my messages have remained undeliverable. I was also told I couldn’t be refunded because I had not canceled my reservation however through the booking site, it says the reservation can not be canceled once you have checked in. Horrible horrible customer service- if you stay here beware; you may be expected to stay in a room that does not lock and is visibly damaged and be expected to pay full price!
Nicole
Nicole,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 6 日
The location is great, close to the train and everything is within walking distance. We stayed on the top floor the view was great. Beautiful and quiet residential neighborhood. I felt safe throughout the day and night. The bed and pillows are very comfortable!
As for the room itself, I didn't feel comfortable. The seats at the dining table and chair next to the bed were bad on my back. The toilet was hard to flush and the kitchen was right in the foyer, which is where we put our shoes (we take our shoes off and we don't mix shoes off and on areas). The paint and fixtures make it feel like a builder-grade home. Unworthy of its exterior architecture.
We stayed 4 nights but I wouldn't spend more than two nights simply because of the small inconveniences which add up.
Mohammed
Mohammed,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Super cute little spot in a beautiful old home. Room was nice and area was perfect for us. Online check in had some glitches, but got it worked out.
Gerald
Gerald,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Lissa
Lissa,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 26 日
Ayano
Ayano,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 19 日
This place would charge you for the air in the room if they could.
Jamall
Jamall,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 9 日
Safe area. I had a 3 day business and didn’t want to pay $250 a night for a traditional hotel. This place worked out great for me. Small cozy room. I didn’t need or expect more.