Worst stay of my life. AC didn’t work, Fan and lights come on whenever they wanted to. Took a hour to check in with some random people. They don’t answer the phone so you have to go through hoops and fire to get to someone. Worst stay ever. Not even worth a dollar
Jaylon
Jaylon,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2026 年 2 月 26 日
The hotel staff of The Gale were understanding and pleasant. We had many communication issues with the host, initially being unable to make any contact at all and then the only forms were via the hotel.com app.
Chris
Chris,4 晚行程
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 24 日
Keith
Keith,3 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 17 日
The communication and customer service was awful. First of all when we arrived, the hotel reception staff said they never had our booking so they had to go through and create a booking for us. On our last day the power cut out at around 10am, we contacted the number provided, which was to an external call centre who told us they to contact another number which was also an external contact centre. We spent around 10 hours without power being sent from one number to another - with no help or advice being provided. We called around 25 times throughout our wait. Wasted our last day of our trip waiting around to be called back or for someone to come out but no one did, then the power just switched back on its self at night with again no communication
Jack
Jack,4 晚行程
Hotels.com真实住客点评
2/10 很差
2026 年 2 月 13 日
Check in was quite chaotic. I spent an hour trying to check in. The contact information for the Host is incorrect I called the customer service information where they told me they could not help. After 5 different numbers i finally got in touch with someone that was able to help me. For an hour I felt like I might have gotten scammed.
Finally getting into the suite I found that some of the lights did not work and there were no towels included with the stay.
There is no hot tub even though there is one listed on the page. To use the pull there is an additional 50 dollar fee to access the amenities.
The internet in the location was also somewhat troublesome to set up on the TV included at the stay.
I definitely will be booking at another place next time I make a trip out to Miami.
Tin
Tin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 22 日
Hotel Résidence génial, toutefois ce serait bien d'avoir une petite boutique ou un distributeur pour les achats sommaires (Brosse à dent - dentifrice - savon - jus - biscuits .... surtout pour les arrivées tardives à l'hôtel.
J'ai vraiment apprécié mon séjour.
Laurence
Laurence,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 30 日
Mary
Mary,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 12 月 23 日
Nikita
Nikita,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 12 月 14 日
Kaitlyn
Kaitlyn,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 21 日
le personnel très courtois et le service impécable. Très bel endroit bien situé. La piscine est très belle.
Marie-Josée
Marie-Josée,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 9 月 21 日
KATRINA
KATRINA,3 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 7 月 12 日
Nikita
Nikita,8 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 2 日
Tv room didn’t work, no hair dryer, no body wash soap, has a washer and dryer but no detergent for it. Fan lights kept turning on in the middle of the night. Just poor on taking care of guests