2/10 Poor
Mar 14, 2024
Stay away! Cheaters!
The photos do not show the actual condition of the rooms. Dirty, stench, cockroaches, fleas jumping on the bed, unwashed bedding with sperm stains. We made a reservation for 4 nights, but upon arrival it turned out that the room we had paid for was not available. We were offered another room, dirty with unwashed bedding, cockroaches and a flea-infested bed. After filing a complaint, the receptionist sprayed the room with insecticide and said that in 10 minutes all the bugs would die, so you could use the room. However, we decided not to stay there and found another hotel. The owner did not want to return the money. He told me to contact hotels.com regarding this matter, claiming that only they can issue a refund. Actions taken by hotels.com did not help.
Verified traveler
4-night trip