Hotel was okay and staff nice
Restaurant food choice and quality was not great
John
John,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Consistency poor
The room was not worth £160 for the night, restaurant served a cold and hot food on ploughman’s, so cheese melted and salad warm. Directed to table for two and asked if that was ok, we said can we have another and they said no because they are tables for 4. So we sat down and then saw 6 other people sit on tables of 4 or tables moved to accommodate them ?
raymond
raymond,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 22 日
Dated and Grubby
Wouldn’t stay here again. Hotel very dated and the room was really grubby. Had to wash hands anytime we needed to touch the remote as it was disgusting.
There was a used paper straw on the floor (not ours), the bedsheets were stained, there was a sticky patch next to the bed. Toilet seat was too small for the toilet base.
Was there for two days and didn’t get anyone in to change towels or top up the toilet paper etc
Breakfast was okay, not the best but not bad either. Coffee from the machine wasn’t good though, lukewarm and didn’t taste great.
The children swim times were at awkward times for breakfast.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
A lovely hotel with very polite, friendly staff who tried to do their best to sort our issues.
Joanne
Joanne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Great stay
Everything was great. Just a shame when you stay at a Spa Hotel and part of the Spa isn’t working (Jacuzzi)
Mark
Mark,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
Kate
Kate,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 4 日
Mark
Mark,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 2 日
Hottest days of the year and no air conditioning in my room made it very uncomfortable.
Fans only move hot air around don’t actually cool you down
Rajesh
Rajesh,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
It's all good.
Warm welcome, simple booking in process and a brief explanation as to where everything was and times etc, although all the information is in your room anyway.
The food was excellent, although be aware of the 10% added service charge in the restaurant. Eat the same food in the adjoining bar and avoid this charge.
Two lovely bar areas to choose from. and the golf course looked great and was very popular, as was the swimming pool.
Overal I would fully recommend this Hotel.
John
John,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 29 日
Brigid
Brigid,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Mitchell
Mitchell,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
The standout were all the staff - so helpful and friendly
Lara
Lara,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
Darren
Darren,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Sarah
Sarah,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Jeff
Jeff,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 5 日
D
D,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
Clive
Clive,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 2 日
S
S,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
Perfect location to stay whilst attending wedding at Bordesley Park. Friendly, clean and good service. Unfortunately no time to enjoy the spa and pool facilities.
Miriam
Miriam,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
Lovely hotel. Room on 1st floor which was nice but had inter connecting door. Asked to move rooms but the staff couldn’t move me due to hotel being full.
Very good breakfast with quality ingredients.
Pool nice to swim in, 15 metres so not too great for front crawl lengths especially when busy. Would definitely stay again as a stunning hotel, peaceful location.
Deborah
Deborah,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 28 日
Ok
Hotel reception isn’t particularly well signposted from car park. Check in was good. Room a little tired. Single beds which were very soft.
Sound proofing was nonexistent- everything from either side.
Evening meal was limited with lots not available and even after ordering the waiting staff came back and said sweet potato fries run out. Food was tasty, £30 for a pizza, chips and a coke was pricey.
Breakfast was basic but “ok”
Peter
Peter,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
Disappointing
Disappointed with the check in service. When I arrived the receptionist stated that I needed to pay and when informed her I paid £&$, she replied that is her 10years of being there she had never had that price! Made me feel like a liar, even when showed her the receipt and the evidence of paying the exact amount she made me wait while she ‘investigated’. So embarrassing in front of other guests as a queue began to form. Then said reluctant she’d give me a key and be in touch if a problem. Whixh I replied there won’t be as I have proof!!! Such a negative start to the stay. On leaving no apology for any of it. Them in morning woke up at 6am with fire alarm going off and again no apology for that apart from it was a guests fault!