I was kept awake most of the night by a loud television in a neighbouring room which was finally switched off at about 5.15 am. The mens changing room for the pool was a disgrace. Locker doors were missing or hanging off. The locks didn't work. Two of the four showers didn't work. Fittings had been ripped of the walls so there was no shower soap.
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 18 日
Disappointing
Customer service was poor. Waited at reception for around 15 minutes with no one there.
Andrew
Andrew,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Mark
Mark,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 12 日
Comfortable stay
This hotel was comfortable and had lovely grounds to walk in plus a good spa set up. The room was comfortable, the staff were friendly, polite and helpful and the food was nice and tasty. Electric car charging was available but it was very slow and expensive
Paul
Paul,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 11 日
Sean
Sean,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Leon
Leon,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 8 日
Room clean and fresh and nicely decorated.
Very hot though.
Breakfast was average so a bit disappointing. Eggs were overcooked, bacon was very dry.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 5 日
Chanel
Chanel,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 4 日
Executive Room
Executive room was very spacious, clean and comfortable
Rebeca
Rebeca,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
David
David,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 27 日
The hotel is mentioned as 4* online everywhere and wasnt the cheapest
Kirishanth
Kirishanth,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
gary
gary,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 21 日
OK
OK stay. Bed large but I found it uncomfortable. The curtain track fell out of the wall when I opened them in the morning. Pool closed during my one night stay - I booked hotel for the pool. I booked through a third party so not the hotel's fault. Used a lovely municipal pool in Bromsgrove instead.
Didn't eat at the hotel so no idea what food is like.
Chiron
Chiron,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 15 日
Natasha
Natasha,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
Great stay and will be returning
Fantastic hotel, great service, very comfortable and clean room. Swimming pool changing rooms could do with a freshen up. Swimming pool, sauna, steam room were closed for 3 days of my trip for maintenance. Breakfast was lovely and a great selection. Restaurant slightly overpriced for main meals. I enjoyed my stay that much that I have rebooked for May when I return for work.
natasha
natasha,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 12 日
Average business overnight
Only a 1 night trip - didnt see much of the hotel - went down to the pool around 5pm but was very busy. Reception staff very friendly / helpful - had a meal further down the road at the Marston inn - microwave lasagne , not great.
John
John,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Nicholas
Nicholas,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 26 日
2 Star hotel conditions for 4 star price
This hotel is in desperate need of a renovation. This was a business stay for myself and my colleagues. It seems I had the better room of the 4 of us but that was still in quite poor condition. The base bases were made from 2 completely different beds (even different colours!) pushed together. The bed bases themselves were torn and shabby as was the headboard. The desk chair was heavily worn and stained. The tea try was filthy as were the windows and window frames which were also rotting. The sink taps in my colleagues room were so rusty they didn't turn. My room looked like it had been given a recent coat of paint and the carpet was clean. Bed was worn but comfy. Poor quality bedding. I chose not to use the pool or spa based on the dreadful reviews. The hotel did redeem it's slightly with the lovely staff and surprisingly good breakfast. Grounds are beautiful. Could be a really lovely hotel with investment and renovation.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Nigel
Nigel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 17 日
Comfortable night !
Very clean and comfortable - good breakfast!
Gareth
Gareth,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 15 日
Clean, functional room. Spa facilities were good. Friendly, helpful staff.
Melanie
Melanie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Very enjoyable night away
Stayed for one night meeting friends. Room was small but comfortable. Pool was very cold but apparently they were waiting for a repair part. Restaurants were very good.