The first room the 3 of us were in, yes we had to move rooms, was in the 3rd floor and the elevator did not work so we had to climb stairs. There was no lights in the bathroom, the smoke detector kept chirping and the room smelled bad. We told them about the issues, requested a 3rd set of towels and went to dinner. We got back and nothing was fixed and no towels. I called down and they said they were trying to find someone to fix things. My thoughts was it takes that long to find a battery, towels and some light bulbs? Finally, my friend went down and they decided to change rooms to one on the 2nd floor. We requested a lower level room when the reservation was made and were told there were none available when checking in but somehow, one all of a sudden was available? After lugging our stuff down one level and taking the towels from the first room, the new room smelled funky as well. There was no remote for the ac to control the temp and no other way to do it otherwise. We took the remote from the old room. Trim along the wallpaper on the wall fell off the wall, hitting my friend. The floors were dirty as white socks put on after a shower were dirty from just walking around the room. The shower did not want to shut off and you really had to play with the handle to get it just right. The filet was a challenge in both rooms to flush. The pool was closed for a while apparently as what water was in it was black and weeds growing all around it.