After staying in many overseas hotels this brand could still learn a lot around customer service. The hotel is looking very tired. The rooms & customer service are more like motel standard rather than hotel standard. Therefore the price of the rooms are not valid. On a positive note, the linen and pillows are very good, the secure carpark is good, and the location is perfect. I feel it is the location that affords them so much business, and they have taken this for granted to the point where customer service and tired looking rooms are of no concern to upgrade and customer volume is taken for granted despite average to poor customer experience. A shame. I would prefer not to stay here ever again..but the location is near perfect.
真实旅客
3 晚家庭旅行
8/10
Nice. Convenient
cathy
3 晚结伴旅行
10/10
Donald
1 晚行程
10/10
Glen
1 晚行程
10/10
J R
2 晚行程
10/10
Bernard
1 晚行程
8/10
The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Sandra
2 晚浪漫旅行
6/10
We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.
David
4 晚浪漫旅行
8/10
Jordan
2 晚商务旅行
10/10
Great room with view and great customer service
Tanya
1 晚浪漫旅行
6/10
Room was ok, however the tv and ability to access channels was poor. Tv way too small for room
Bradley
1 晚行程
10/10
Nice large rooms. Good service and easy parking
Grant
1 晚商务旅行
10/10
What a surpise to find this great hotel near our family stay. Enjoyed the live music while dining late. Friendly welcome and service. Highly recommend
真实旅客
1 晚家庭旅行
10/10
Maria
2 晚家庭旅行
10/10
Great location. Large room. Shops near by and plenty of options for meals.
Glen
3 晚行程
8/10
Good overnight room
Pete
1 晚家庭旅行
10/10
I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10