They booked me in a room the other side of the wall from the loudest construction imaginable. So loud in fact, I needed ear plugs. 1) The room should have never been rented (this was Christmas week on top of everything else). No notice was given to me, or other guests construction was going on, written or verbal. No one was at the front desk to help, and to talk to about changing rooms. Nobody was there to complain to either. Not only does this hotel not have any management, whatsoever, in Milan, they don't have any anywhere in Italy. After 2 days, I got a call from some totally clueless, disinterested woman in Portugal, who refused to accept any responsibility for her company renting me an uninhabitable room, but refused to give me a refund also. The absolute worst hotel experience of 43 yrs of business and personal travel all over the world. Don't ever stay here.