All went well. Not perfect but well.
I do not mind the high prices, but I want high service. The restaurant was excellent. Except no one returned my call for room service. I had to go down to the restaurant to order. Sunday was spent at the pool. Food was not great. Staff excellent
DJ played the same beat and that was ok until we went our room and get some rest. But could that same beat continue. I was on the 6th floor and could diffently hear the beat. The view and the friendly staff was excellent. Planning to try to come back in late August for my birthday. Hope to see everyone again
Gary Flores
GARY
GARY,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 26 日
Will Not Be Returning
I hate to be this person but I have to be honest. My wife and I spent this Memorial weekend at Hotel Viata and we will not be returning. The check-in receptionist was great and curtious. The junior Robin suite was beautiful as expected. Where the problem begins is with the staff service. The tv remote did not work and we attempted to call for help several times and no one ever answered or returned our call. On Saturday we attempted to get some drinks at the bar inside the hotel, we were the only 2 people sitting on the bar. The bartender was so drunk he was slurring to the point I thought for a second he was speaking a different language. He never took our order and when his relief came in he never greeted us or acknowledged us for about 15 minutes and was slamming stuff around and cursing under his breath so we decided to leave. On the same day there was some kind of pool party going on majority of the day and when we finally had a chance to go into the pool along with other families with kids the place was absolutely trashed. There was empty bar cups, food, trash, and wet towels on almost every lounge bed. Seemed like nobody cared to bother cleaning up a bit after the pool party. There was also empty cups in the pool and eventually what convinced us to get out of the pool was a white blob of something floating in the water. There were other issues involved that I do not have room to type down. The hotel was beautiful but it was a complete disappointment.
Jonathan
Jonathan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
George
George,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Randy
Randy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Austin Adventure
Used this trip as a gift for my girlfriend. She was delighted with the service at the spa and we loved relaxing in our suite.
Richard
Richard,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Jose
Jose,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Great views , beautiful hotel , peaceful and great restaurant, staff was great
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Ransom
Ransom,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Angel
Angel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Top notch hotel facilities for business meetings o
Top notch hotel facilities for business meetings or quiet couples getaway.
Charley
Charley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Awesome stay! Will return
wynn
wynn,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Eden
Eden,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Someone helped themselves to clothing items
William
William,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Meghan
Meghan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Austin
Austin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Great staff
Areka
Areka,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
bobby
bobby,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Guillermo
Guillermo,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 6 日
There was an offensive sewer gas smell coming from the toilet, and there was obviously something wrong with the water from the bathroom faucet as the taste was very bad. My travel companions were given a room across from me, and the sewer smell in their entire room was overwhelming and they had to move to a different part of the hotel. I received an unexpected $32 resort fee; this has never happened before as Expedia has always charged the full amount of the stay. This was a totally negative experience.
susan
susan,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Everything was wonderful. Short stay, but pleasant and without any stress. Thanks.