The staff didn't clean the room during my stay. When I registered on 3rd Sept, the staff explicitly told me that the parking fee will be effective on 4th Sept. But when returned to the hotel at 6 :30 pm on 4th Sept, I found the car park was full and nobody answered the door or my call. It was only until I made the complaint in the morning, the staff then gave me the R28 parking label. And the worst thing was when I said to her that she should only charge the parking fee for two day, the staff blatently denied that she ever said to me the 4th Sept was free.
I definitely will not visit this hotel and tell everyone that know about my unhappy experience
真实旅客
4 晚行程
Expedia真实住客点评
10/10 绝佳
2016 年 6 月 26 日
酒店位置好!有私人泊車位!
自助早餐 員工服務十分有善 值得推薦!
真实旅客
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Quite poor
We stayed here on 25/07/2025 for one night. We arrived at around 15:30, and after quite a rude interaction with the person on the phone we finally got to our room, to be met by the cleaner who was still cleaning the room despite the fact it should have been ready by 14:00 (check-in time). Once he had finished, the room was still not in great condition. Marks all over the walls, and toilet not very clean. The whole place is just very tired and could do with a refurbishment and almost felt like it was the company's "forgotten property". Also messaged them about how to pay for parking in one of the spaces but never got a reply. Location however was good, about a 20 minute walk to the city centre which was ideal. There is also a couple of convenience shops on the doorstep which is handy. All in all, it is fine for 1 night but wouldn't stay any longer.
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 6 日
Don’t go!!!!
Thinking Diamond Villas sounded good and always wanting to support small business, we booked. Arrived and had to wait for a man to come from next door to let us in. The room was SO small with a shower in the bedroom right next to the bed. The toilet and sink were next to shower behind a door. The room was Clean and a clean bed, but VERY dated and Not worth the £150+ we paid…. Thanks be we only booked for one night. The limited parking was being used, so extra cost to park the car. We opened the window wide and there was a powerful fan, otherwise we would not have stayed as very claustrophobic. Oh and we were told ‘no alcohol in the room or you will be removed and charged £25 for a deep clean’….. Never had this is the MANY holidays we have taken. By far the worst hotel we have ever stayed in - AVOID
Martin
Martin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Ravinder
Ravinder,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Erich
Erich,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 18 日
Michael
Michael,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 2 日
KA PO
KA PO,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 15 日
James
James,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 27 日
Property was perfect for the price. Clean and welcoming. Shower was nice and the bed was comfortable. I was able to get in touch with the management on arrival.
Tap in the ensuite was cold and despite running for a while, did not produce hot water.
The building was subject to some noise pollution and you could clearly hear other guests in other rooms.
Other than that, I would book again.
Matthew
Matthew,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 20 日
Nice stay
The hotel is well located. I stayed in the annexe room at the rear of the building accessed through a small yard at the back. Recently decorated the room was clean, warm and surprisingly quiet. Bed was very comfortable, and a very spacious bathroom with nice thick towels. My only criticism would be that there is a strong smell of new carpet in the bedroom
PAUL
PAUL,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 19 日
Could be better
Room was small. The shower was an add on in the room. Door didn’t shut, toilet was cold and the bed was extremely hard, instructions to get in were not great stood on the door waiting for 10 mins
Megan
Megan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 16 日
Terance
Terance,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
rebecca
rebecca,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 20 日
Diamond Villas stay
Clean and tidy. Easy access to and from city centre by bus.
Terance
Terance,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 29 日
Jared
Jared,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 20 日
Ezra
Ezra,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 9 月 14 日
Benny
Benny,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 8 月 30 日
Good for an overnight stay if you’re attending an event,clean enough and in a quiet area
Gerard
Gerard,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 8 月 6 日
on check in if you can call it that. phoning a mobile number to gain access to follow instructions to gain entry, as a sole person i felt utterly unsafe staying here, after five minutes in the room i could not stay there. i returned home by train cutting my two day break to a end. its more like a half way house or hostel, should be removed as a b&b. disgrace.
Tracey
Tracey,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 6 日
Great place
After reading some of the negative reviews we were very pleasantly surprised. Staff were helpful and attentive and actually went above and beyond. Overall the property is a little dated and and in one of our rooms the tv wasn't working properly and in another the the lightbulbs needed replacing but it's clean, the beds are comfy and it's close to town. Would definitely stay here again.
Alison
Alison,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 7 月 27 日
York 2024 visit
We enjoyed our stay at the Diamond Villa hotel, for our weekend in York
The room we stayed in was clean, although for the 3 of us we found it was a little difficult to move around, however we managed.
Thank-you for having us