This hotel landed well below our expectations for the price. We got two rooms
Val
Val,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Michel
Michel,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 12 日
Horrible experience - NOT family friendly!!
Horrible experience. Rooms were old/outdated and ours was full of bugs. Staff was beyond rude and creepy - actively monitored our children. This hotel is NOT kid friendly despite the name of the hotel. Families should not stay here! Far from anything to do, moldy rooms, incredibly rude/invasive hotel staff. Only windows in the rooms face the walkway so you have zero privacy.
Mary
Mary,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Great service, comfortable
yamileth
yamileth,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
Dominique
Dominique,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 9 日
Hotel tem potencial mas precisa de uma reforma
Hotel antigo precisando de reforma, cortina de gosto duvidoso e empoeirada. Não tem frigobar no quarto, tampouco elevador. Funcionário ajuda com as malas. Mas é cansativo subir e descer para o quarto. Café da manhã mediano: vc escolha uma das opções. Quarto espaçoso e vista linda. Hotel tem potencial, está num lugar lindo. Excelente localização. Mas precisa de uma reforma para modernizar e há espaço para construir uma piscina aquecida que sentimos falta.
Daniela
Daniela,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 2 日
It is a longer walk to the town, but you have convenience of free breakfast and dinner dining on the property. I loved that it was the closet to the Cloud Forest - we walked to the ticket window! Wonderful garden views from our room. Very peaceful. Staff was very helpful in booking tours for us.
Brigid
Brigid,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 31 日
We were very disappointed in our accommodations because our room was very cold. The lodge is an older building and the windows leak so cold air blew in our room all night. We talked to management and they offered us a heater. For the price we paid we should be comfortable in our room. We were staying for two nights but after freezing the first night we wanted a refund for the second and we were told no.The owner/manager we spoke with did not care about our concerns! The breakfast is super cheap. The servings are very small and limited. They need to treat customers fairly.
William
William,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Good spot for visiting the reserve
Michel
Michel,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 24 日
We found the room to be cold with uncomfortable furniture. We also had a long, steep hike to our room every time (we were the furthest from reception). It was just not the relaxing, comfortable respite we had hoped for.
Ruth
Ruth,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 14 日
Nicely appointed corner room but on the cooler side on very windy evenings.
We ate in the dining room all three evenings of our stay and the food and service was excellent. All staff very friendly and helpful.
Marilyn R.
Marilyn R.,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Very pleasantly stay. All staff try their best to help every guest, the free breakfast has homemade cheese which make the meal so especial! I highly recommend!
yifei
yifei,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 10 日
Jeffton
Jeffton,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 10 日
I liked the beautiful grounds and proximity to what we wanted to do. I didn’t like the fact there was no place to hang your clothes & we had to keep asking where breakfast would be.
Cynthia
Cynthia,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 5 日
It was amazing!!! The accommodations were wonderful. The service was excellent. The property is about a five min walk from the entrance to Monteverdi forest. The hotel staff are wonderful and extremely helpful in planning outings and tours. The food at the restaurant is fresh and delicious. I cannot say anything bad about our experience at the Trapp hotel.
Melissa
Melissa,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 3 日
Dining service was great. Restaurant food is delicious. Front desk staff was friendly. The only thing I’m not happy about is that by adding two kids to the same room reservation for two nights, I had to pay $260 additional - sounds too money hungry and does not make sense!
Diqian
Diqian,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
The staff were really helpful in helping us organise trips and transfers. The view from our room was beautiful. Food was tasty and reasonably priced. It’s a beautiful location!
Sarah
Sarah,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 15 日
Familiale. Bon restaurant.
helene
helene,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 12 日
c.g.
c.g.,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 7 日
Mark
Mark,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 7 日
Richard
Richard,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 3 日
Very nice property, great breakfast, super friendly and helpful staff
Ludger
Ludger,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 20 日
We had a lovely stay. Very helpful staff. The reception team helped book a last minute guided walk in Monteverder NP. Bar staff were very friendly, even gave us some traditional Costa Rican cooking tips! Big room with a lovely view, when the weather allowed. Breakfast is definitely skewed in favour of those who like eggs! But very nice with fresh fruit and tea/coffee/juice.
Victoria
Victoria,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 17 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 12 日
At the edge of the Cloud Forest
Fabulous staff, very kind and helpful. The breakfasts were great and we had a wonderful dinner at the on-site restaurant. It's a 10 - 15 minute walk into the Monteverde Cloud Forest.
It wasn't a problem for us, but there are some steep ramps getting to some of the rooms and from the road to the parking lot. If you have mobility issues, be sure to check with the staff about options.