Great Location, Tiny Rooms, Poorly Staffed – Penny Wise and Pound Foolish Management
The Noi Indigo Hotel enjoys a prime location at one end of Puerto Natales with lovely water views. Unfortunately, many of the “water view” rooms, including mine, also directly overlook a graffiti-covered skate park, which significantly detracts from the otherwise scenic landscape.
The guest rooms themselves are extremely small—adequate for a single traveler but far too cramped for two guests. Even more concerning, the hotel is chronically understaffed in nearly every department:
1. Housekeeping: Room cleaning was inconsistent and poorly timed. One day our room was not serviced at all, and we ran out of basic essentials such as toilet paper and soap.
2. Kitchen Staff: Although breakfast officially starts at 6:30 a.m., most of the hot food (omelets, scrambled eggs, etc.) was not available until after 7:00–7:30 a.m., and portions were minimal and quickly depleted. The hot water dispenser was also not filled until around 7:00 a.m.
3. Restaurant Service: The dining area was poorly managed. When we arrived for breakfast at 7:30 a.m., every unoccupied table was covered in dirty dishes, and we had to clear a table ourselves. The few staff members on duty seemed overwhelmed, overworked, and understandably irritable.
Given that most local tours depart around 7:00 a.m., the restaurant should open at 6:00 a.m. to accommodate guests with early schedules. As it stands, we missed several hot breakfasts
