The photos on Hotels.com and their webpage are misleading and do not accurately represent this property. I specifically requested an accessible room with an accessible bathroom, but the property does not have the advertised accessibility features. No one from the hotel ever contacted me to inform me that they could not accommodate my request.
When I arrived, the front desk staff admitted that the pictures online were from other properties owned by the same company. This is advertised as a "hotel suites" property, yet the room lacked basic furnishings like a table and chairs. When I requested a refund due to the lack of accessibility and missing amenities, the staff was condescending and dismissive.
I am requesting a full refund, as the property does not provide what was promised on Hotels.com. This is not a proper hotel suite—the building and rooms are not ADA-compliant. Additionally, the conditions are unacceptable: graffiti on the headboard and walls, broken doors, mildew in the bathroom and hallways, cracked tiles, uneven sidewalks, and a parking lot full of potholes. The hallways reek of smoke, as smoking appears to be allowed everywhere.
Respectfully, this property should not be open to the public, in every step is an accident waiting to happen, definitely this is not a hotel suite. Every guest deserves the respect of accurate photos and descriptions, and customer service when booking a stay.
