My low rating is based on one terrible situation - everything else was very good. Overall this was a good hotel, good location, nice room, and the quality of the food at breakfast was also very good. The front desk staff were also great - they were all professional and helpful. Unfortunately there was one person who turned our opinion of this hotel to a bad one. At breakfast on our last day, the breakfast room was mostly empty. We got our food and sat down at a table. When we were almost finished, a worker, “Bruno” walked over to our table, picked up a “reserved” sign, placed it on the table right between me and my spouse, then stood there, smirked at us, and walked away. That was rude, but I picked up the sign and moved it back to the next table and finished eating. After we got up to walk out, Bruno approached us, and scolded us for sitting at a reserved table. I turned to walk away, but he became increasingly rude and would not stop berating us about the table. We walked out, and checked out of our room. We told the person at the front desk about the incident and she said she would talk to Bruno about it. This Bruno person is the most rude person I’ve ever encountered in any hotel I’ve stayed at. This was such an unsettling experience that I will never again make a reservation at a Eurostars hotel because of this. You really need to weed out people like that, or provide better training. This entire situation was completely unnecessary and could have been avoided.