The size of the room exceeded my expectations, and I was surprised that there were actually some great restaurants near the hotel. The airport shuttle was nice and the drivers were great. It was a bit tricky to find the shuttle at FCO. It was in a different space than the directions had indicated, but I did find it eventually.
The reason for my mediocre review is the service. I sustained a pretty significant injury when I hit my head on the hotel’s revolving glass door. I could tell the person at the front desk saw it happen. I was a bit embarrassed and went quickly to the elevator where I realized I had a pretty bad gash in my head. I went to the room and struggled to stop the bleeding. I also got sick due to hitting my head so hard.
I am not from Italy and was travelling alone, with my flight home in a few hours. I called the front desk to try and get ice and let them know the extent of the injury. The person who answered told me they had no ice at the hotel, and that I could try and go find a bar with ice. With my head still bleeding unstoppably, I was in no shape to be leaving the hotel to try and find ice. I started crying and let them know I was quite injured; they were unsympathetic and said there was nothing they could do. My husband was in Canada and tried calling the hotel multiple times after to attempt to get me help, but no one would pick up the phone. We both have worked in hotel management in the past and were shocked with this response to a hotel injury.