2/10 很差
2025 年 4 月 20 日
Room with no window
The hotel gets a one star review because it provided a room with no window (for $300/night).
We arrived late and were given a room with no window or other source of natural light. It was like a large and claustrophobic cupboard.
The next day we told the manager that the hotel should not be letting such rooms. In many countries it is illegal to have a bedroom with no window, for amenity and fire-safety reasons. The manager provided only excuses ("many hotel rooms in Mexico have no windows", "It's an old building and hard to convert", etc). We asked for some compensation and a change of room. An alternative room had a very small opaque window and little light. It was poor value.
We found a better room nearby at half the price, but the hotel refused to let us move out. We were eventually provided with better accomodation (no compensation for the inadequate room).
The hotel also does not meet Mexican fire safety regulations because it has no signs showing fire emergency escape routes.
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5 晚行程
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