Sijainti loistava, hotelli rauhallinen/hiljainen, siisti, ystävällinen henk.kunta
Kaija
Kaija,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Michael
Michael,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
真实旅客
3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 25 日
No se queden ahí
El hotel equis, el personal nada amable y las toallas del baño sucias
Maria Fernanda
Maria Fernanda,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Getting to know Madrid.
I was in tower B which was not over the street so was quiet. Excellent location to sights and metro. Good breakfast options.
RODNEY
RODNEY,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Cecilia
Cecilia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Miriam
Miriam,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 11 日
María José
María José,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 4 日
Rocio
Rocio,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Francois
Francois,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 19 日
Unacceptable Handling of burst pipe incident.
Dear Hotel Manager/ Hotels.com,
I am writing to formally express my disappointment regarding the handling of the burst pipe incident in the early hours of 18/02/25 at Eurostars Plaza Mayor. At approximately 5 AM, a significant water leak occurred on our floor, resulting in an evacuation. While we understand that emergencies can happen, the lack of communication and guest support was entirely unacceptable. Only one person was working in the hotel at that time. When I called to explain the situation to the receptionist they said they would “make a note of it”. Only when I said that we may need to evacuate he came up. He evacuated the floor very well but he didn’t know where to cut the water as he was only in the job for two months and he didn’t know how to access the water valve through the parking. The only person with the access key for the other water valve was the maintenance worker who was at home sleeping and arrived at the hotel 30 minutes later. I had to man the reception as guests were calling asking about the situation and evacuation.
Despite waiting in the hotel lobby for over three hours, we received little to no updates regarding the situation or when we could return to our rooms. No refreshments were offered, not even a bottle of water, and there was no attempt to ensure guest comfort during this prolonged inconvenience.
I trust that Eurostars Plaza Mayor and hotels.com values its guests and will take appropriate action to compensate and resolve this matter.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Luciana
Luciana,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 10 日
Monica
Monica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Ricardo
Ricardo,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Eduardo
Eduardo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Awesome hotel within walking distance to all the tourist spots.
Tae
Tae,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Nicola Jane
Nicola Jane,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 13 日
Bem localizado, perto de vários pontos turísticos e restaurantes.
IGNAZIO
IGNAZIO,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Sehr sauberes hotel
Besnik
Besnik,2 晚家庭旅行
Ebookers真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Bom
Hotel bem loxaluzado, quarto limpo e cama confortável, banheiro limpo. Bem silencioso
Fundiários receptivos