My hotel key card would not work for my room door. Each time I needed in my room I would have to go to the office and they would give me a new card. I told them it’s not the card the lock battery needs new batteries. They changed it out two days later and it did the same thing. So each time I needed in my room they would have to send security up to my room to let me in. I was not even offered a different room. Even the guy at the desk said he couldn’t believe I wasn’t moved in a new room. On checkout day I asked to speak with the manager and I was told she was in a conference call and I would get a call back. I didn’t hear from her and when I call I get told she is not there. I would like a refund on this horrible stay.
Michelle
Michelle,9 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Great experience front desk staff very helpful & friendly. Room was clean as well as the halls, dining area & convention center. Bed was comfortable, shuttle service was timely & he was friendly & courteous.
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
My stay would have been okay. But my key wouldn’t work for my room door. I had to keep going down to the front desk and they would send me up with a new key and it still would not work. So they would send security up to let me in my room. I was not offered a different room the entire time I was there. The guy that works the night shift said he could not believe they still had me in the same room and said they should have given me a different room. They changed the battery out on my room door and I still had the issue. I was not given a parking pass my entire stay. I noticed everyone else had a parking pass but me. So the last night I was there I asked if I needed a parking pass and the lady at the desk said they didn’t give you one when you checked in and I said no. And she said I can’t believe you have not been towed yet.
On checkout I asked to speak with the manager and they said she was on a conference call and they took down my information for her to call me to make this right with me and I never did get a call. I would like my stay refunded for the inconvenience I had to go through. I would not stay at this hotel again.
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Camilo
Camilo,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 4 日
I did consider myself a frequent quest at this property for work, somewhere between 3 or 4 years. When it was the Clarion, before turning into the Red Lion. I have always booked my room in advance through a 3 rd party each time before arriving to hotel. When I checked in, the young man at the front desk was new. Yet, seemingly compitent at what he was doing. When it came time to swipe my credit card for the useless, pain in the ass for what purpose room deposit of $75. Signed what was needed and took my room keys headed upstairs. As I am on elevator I noticed 0 text on my phone from bank assuming it was the deposit notice.
Christopher
Christopher,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Great hotel, recently renovated. Would highly recommend
Jonathan
Jonathan,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 3 日
The room was dirty, bathroom had dirty towels, and we didn’t get the room we paid for. We requested 2 beds and got 1.
Shelly
Shelly,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Heather
Heather,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
Very nice place with a great pool area
Jermayne
Jermayne,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Brian
Brian,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
Donovia
Donovia,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Quick overnight
Clean and good customer service
Darvin
Darvin,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 23 日
horrible
horrible 1 star hotel IDK how it has a 3 star rating - very unsafe feeling
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 21 日
Adam
Adam,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 19 日
Not a place I would stay again
The hotel did not smell It’s Best. It was obvious that smoking had taken place throughout the entire hotel. There was actually a burn on our toilet seat and sink. I was given a room with an adjoining door and asked to move because of safety concerns after talking with the lady at the front desk, she assured me that the room next to me was only used for storage and that it was not being rented. That was a lie. there are a lot of random straggly people walking around the property on the outside. Yes, there is Security and let me say Security is having to earn their money. this being our first time staying here Security singled out my son and told him that he was banned from the property and was told not to come back there anymore after taking him in to see the manager and pulling up the photo of the guy they were talking about they concluded that that was not my son and apologized I can’t see myself staying here ever again. I only booked because the PGA tour was in town and there was nothing else available. Bad choice.
Schwann
Schwann,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
jeff
jeff,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Nice stay!
Not a bad stay at all. Friendly staff! No problems at all!!
真实旅客
4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
It was nice. Staff friendly.
Cherie
Cherie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 18 日
No good in everything
Matthieu
Matthieu,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 17 日
Izabella
Izabella,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 16 日
Keith
Keith,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Kay
Kay,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 9 日
Awful- stay away
Hotel located next to gentleman’s club surrounded by large homeless population with drug users in the open. Cars parked next door and on next corner had bullet holes in them. Hotel didn’t have room numbers on entire wing. They had pieces of paper and hand written #s on masking tape at top of doors but no signs directing you to find rooms. 1 bed in room was covered in dead gnats- several hundred! Not just 1 or 2… the mgr was rude and “put off” when I brought her the pictures and cancelled my reservation. I went to the Embassy Suites, pd more than dbl, but was safe, clean, and treated with respect.