1. Distance to Barajas Airport was 20 min ride, not the less than 1 mile distance advertised;
2. Shuttle service at 6:30am or 11am, not available for my needs so had to pay a 25 Euro fare out of pocket. I had previously emailed hotel for shuttle info 3 days prior to arrival but never received a response. When I complained to Mgr., he said they get too busy to deal with incoming emails;
3. If you don’t purchase the 16 Euro breakfast buffet in the morning, you cannot get coffee until 11am. There is a vending coffee machine Mgr said to use if I wanted coffee. GROSS!!!;
4. No water in pool advertised. Hoped to use once checked in as it was hot & too early for bed;
5. Surrounding burnt, abandoned buildings, very sketchy and scary looking area;
Zero accommodation on part of Manager, Jose Luis. Zero attempt to make our stay pleasant. Zero customer service on his part.