We arrived 1.5 hours after check in time. Our room was not available along with an entire lobby full of people. We were advised we needed to wait because rooms from the previous night were not clean. I paid $569. for a room that was very small. The rate was way to high for what we received. The women who was checking us in was clearly frustrated when we advised it wasn't ok that our room wasn't available. We had plans that we needed to get ready for. The women checking in walked away from us and had another team member help us.
carey
carey,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 4 日
Average
While the manager was doing every thing in her power to make everyone happy, she was taking on way too much. I wouldn’t ever book here again the day after a concert/day of the next concert. Many people were unable to get a room before hand. They need to really look at a better solution and maybe not allow late check outs without a fee. Many people were upset and those that were showing aggression or being rude were given their rooms and the ones of us that were being polite were pushed off. The rooms were super clean and the hotel isn’t too far from the stadium but I don’t know if I would stay again for an event. Need to definitely have more than one manager on and maybe have all hands on deck. I would also suggest having at least two people at the front desk when the concerts or events end, the gentleman at the computer was overwhelmed by everyone coming back after the concert, either to finally get their rooms or get snacks out of the shop. Overall- the room was very clean and well stocked. Had a nice view of Levi Stadium and they did try their hardest, but I believe some changes should be made.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Veronica
Veronica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Recommend
Zoila
Zoila,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Vanessa
Vanessa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
N/A
Kelly
Kelly,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Very fast check-in. Very nice staff. Good and safe place.
Billy
Billy,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Mike
Mike,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
The staff went above and beyond for me and provided the best service from staff that I have ever ecperienced and the room was clean, well maintained and wss just overall very pleasant.
Melissa
Melissa,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Big room, Nice warm pool and Hot tub, Food.
yohannes
yohannes,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Breakfast service was exellent
Billy
Billy,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 6 日
Nicht zu empfehlen da Restaurant unter Niveau!
Restaurant Unterste Qualität. Hamburger und Fries. Frühstück gegen einem Bon. Auswahl halt bescheiden und nur eine Auswahl eines Getränkes. Entweder Kaffee oder eine kleine Flasche Organgensaft zB. Es gab grössere Flaschen aber diese durfte man nicht nehmen. Das Personal ist halt nicht professionell genug, man hat den Eindruck dass es halt Hilfsarbeiter sind die vorallem die Bestellung des Frühstücks entgegennehmen.
Für mich definitiv dass erste und letze Mal in diesem Hotel. Dass nächste Mal schaue ich vor allem dass es ein vernünftiges Frühstücks- Buffet hat was ja in diesem Hotel nicht der Fall war. Auch zweimal nachgefragt ob eine bestimmte Person schon eingecheckt war. Auch da wieder diese unprofessionelle Beratung. Es hiess zweimal nein. Und siehe da die Person war doch in dem Hotel.
Für mich ein absolutes NoGo für diese Klasse des Hotels. Zimmer sehr gut. Aber der Service am Kunden lässt zu wünschen übrig.
Hab dass Gefühl gehabt in einem Ibis Hotel zu sein da das Angebot und die Qualität des Essen sehr niedrig war.
Pascal
Pascal,7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Staff were really helpful
And love the lobby and the food provided
Very pleasant stay
Large room
Colman L
Colman L,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Conveniently close to six flags but is definitely next to a rough neighborhood, that has sketchy people and drug addicts walking around. The only other downfall is the noise from the street; there seems to be no noise buffer.