The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant.
Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do.
Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change.
Rajesh
Rajesh,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 8 月 13 日
A wonderful Hotel in every sense of the word.
Excellent location ,excellent service by charming staff .
It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale.
If you are travelling to Liverpool , you should STRONGLY
consider this wonderful Hotel.
真实旅客
1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2021 年 8 月 12 日
Staff - 5/5
We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine.
Location - 5/5
5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk.
Cleanliness- 3/5
Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 8 月 12 日
Matt
Matt,2 晚行程
Expedia真实住客点评
8/10 很好
2021 年 8 月 9 日
Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors
真实旅客
3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2021 年 8 月 7 日
Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it .
Olivia
Olivia,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 8 月 6 日
Kate
Kate,1 晚行程
Ebookers真实住客点评
8/10 很好
2021 年 8 月 5 日
Good location
真实旅客
2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2021 年 8 月 1 日
Isabel
Isabel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2021 年 7 月 30 日
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2021 年 7 月 15 日
Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel.
真实旅客
2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2021 年 7 月 2 日
Good reception and an excellent cooked breakfast
真实旅客
1 晚浪漫旅行
Ebookers真实住客点评
10/10 绝佳
2021 年 6 月 12 日
Can't fault the hotel at all - nice spacious rooms, friendly staff, central location, great city, thoroughly enjoyed
真实旅客
2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2021 年 6 月 11 日
Good value for money. Two issues: only off street parking or commercial car park options a available, hotel does not have its own parking space; wifi does not work.
真实旅客
1 晚家庭旅行
Expedia真实住客点评
6/10 好
2021 年 6 月 7 日
真实旅客
1 晚行程
Expedia真实住客点评
6/10 好
2021 年 4 月 16 日
Okay stay, but rooms would do a renovation
Overall an average hotel, ok for a one night stay. Staff was really helpful. The room is clean, but does look old. Curtains seem 20 years old, phone not working, shower not working properly. The is a huge tv in the room with smart box attached, but wasn’t working either and all the wires were out. Great location, but room could use some renovation.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 12 月 24 日
Quirky but a bit dated, could do with a make over orupdate
Nicola
Nicola,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 11 月 19 日
Really friendly staff, very welcoming. Lovely, spacious room. Very family friendly, would return again.
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 10 月 11 日
Layla
Layla,1 晚行程
Hotels.com真实住客点评
6/10 好
2020 年 9 月 24 日
At the time of our stay the hotel was being used to house homeless and drug dependent people, they were sat on entrance steps throughout tge afternoon and night time begging for money and cigarettes. The corridors smelt constantly of weed Nd there were silver cannisters of gas in the corridors and on window cills. You had no idea if they where in room next to yours making a unpleasant environment to stay in. I personally felt unsafe walking around at night. Although the hotel had door security this did not stop the begging on the steps of the hotel and drug use, the door man talking offense to us not responding to him on one occasion after we'd asked for money coming back in at 10pm at night. If hed been wearing his securit badge and id it would have been easier to identity him from the homeless and drug users.