Arrived to location around 7-8pm Friday night with a pre-checked reservation.. There was no staff present..waited 25 min calling out for someone.. had to use restroom..lobby restroom not available.
Staff door leading to front desk left unlocked so i opened door still calling for staff to get no response.
Because i opened door the gentleman rudely gave me a room key... With a rude statement " I'm probally going to get fired"
i explained i will talk to manager but i had been driving for 6 hours and really needed to use restroom.
Room 316 was horrible, no blankets on bed, no trash can in room, room smelled like weed factory like Hotel front entrance.. mattress not visually safe to sleep in, then use bathroom and roaches surfaced.
I return to front desk to let staff know about room condition, and he says "manager called and said cancel your reservation"
I was baffled and asked to speak with manager directly (Beulah)and he the staff on duty replied " she does not want to talk to you.
I exlained i was calling phone and the guy states "oh i was on the 4th floor and the phone dont ring " I found this unbelievable....
This left me in a very difficult situation of now finding another hotel and limited funds because he was nor able to refund me funds directly.
This was by far the WORST hotel experience , awful customer service.
what i was later told "Never stay in union City GA.
This cost me double of money i didnt have because i had to find another hotel..