I specifically booked a room with two double beds, as I was travelling with a friend, (and I selected that style of room from the room options listed at the Joy Beach Hotel on the Expedia app/website). When we arrived there was only one bed in the room. No one from the hotel responded to my messages and I went to reception twice during the open hours posted but no one was there. My request for two beds went ignored by the hotel and the receptionist, although nice, kept making excuses as if it was my fault and not the hotel’s. We had to make up the couch with sheets ourselves and it was the most uncomfortable option for a second ‘bed’ you could possibly imagine. The communication continued to remain almost nonexistent and my requests for a different room or refund (as emailed by Expedia as per my request) went completely ignored. When the hotel finally contacted me it was to blame me for the issues and claim I didn’t try to contact them. The facilities overall were average, we rarely had hot water, and there was a dirty broken jacuzzi tub on our balcony. Will definitely not return and do not recommend. Extremely disappointed.
